Customer Service Representative
Resume:
Sonali G. Velez
New York NY 10029
***********.**@*****.***
Objective
I’m a fun and passionate candidate for the position, motivated to grow in the Customer Service and the Aviation industry. I am looking forward to being a member of a professional environment where I can achieve the aspirations, values and purpose of the company while developing in the position. If given the opportunity, I am confident that as a team member of this amazing team, my professionalism will cover the company’s needs. Education
Word Processing/Data Processing
Instituto de Banca y Comercio, Fajardo, Puerto Rico 2007 - 2008
Diploma 2000
Spring Valley High School, Spring Valley, New York Experience
Customer Service Representative and Airline Agent at Avianca Airlines 2021-Present
Provided a high level of customer service to each passenger by engaging with customers and using active listening skills and effective interpersonal skills. Informed customers of essential travel information, such as travel times, connections, and documentation.
Worked on the airlines counter on documentation, check-in of passengers, and supervision of all the checked-in luggage and carry-on items met security guidelines and airline regulations.
Worked on the gate area attending the passengers, making sure all the documentation, security, maintenance, and cleaning services were successfully accomplished, making sure all the crew and operation are ready in order to make sure that the passengers and their luggage safely board the flight.
Worked on administrative duties, closing sales of the ancillary revenues, inventory, and additional flight required paperwork.
Receptionist 2015-2020
NorthwesternselectaInc. San Juan, PR
Customer service oriented, attended phones calls, received the mail, incoming and out coming, received visitors and report it to the correct personal, manually collate bills with the conduced and data entry.
Receptionist 2009-2012
Edouard De Paris Spa, San Juan, PR
Customer service and office administration. Entered data and sales report, managed all daily appointments and schedule them. Constant use of cash register and credit card machines. Responsible for all data and information regarding costumers, kept a follow up book to maintain customers active.
Assistant Manager 2000-2005
Inwood House Manhattan, New York
Handled all word processing and typing. Entered data for reports, production items, shipping, and inventory. Maintained computerized inventory of all parts, supplies, and products. Helped plan and organize company functions. Answered the telephone and represented the company in a professional and businesslike manner.
Accomplishments:
• Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers.
• Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it.
Skills
• Telephone Answering, 12-Line System
• Strong Customer Relations Skills
• Computer Proficiency
• Filing
• Data Entry
• Fully Bilingual
Computer: WordPerfect 5.1, Microsoft Word
References Furnished on request
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