Customer Service Medical Assistant Medical Receptionist Social service

Career Portfolio provided by Nexxt

April Moorman

To Engage & Inspire Others

Cincinnati, OH 45211

Job Function: Customer Service, Community & Social Services, Customer Service

Highest Education: 2-Year College Degree

Portfolio: https://www.nexxt.com/p/AprilMoorman-OH Career Summary

A position that emcompasses both administrative and medical components that will utilize my knowledge base in hopes of becoming a viable asset to the company and to position myself for career advancement within the company. Work Experience

Customer Care Agent

Barclays Bank, Cincinnati, OH

Feb '23 - May '24 (1 Year, 3 Months)

• Inbound call agent. • 1st line of customer care. • Supplied credit card info: balance available credit, min due date, cycle date • Processed credit line increases, discretion to remove law fees & interest fees • Educated the card member regarding balance transfer options vs convenience checks, EZ Pay transactions. • Support with accessing the customer website or mobile app • Updated card members profile information : name address phone# email address • Redeemed card member rewards in exchange for a statement credit ACH deposit or gift card distribution • Route calls to the proper department • Initial point for card members to file a dispute/fraud case • Document card member complaints Externship

Medical Urgent Care, Cincinnati, OH

Jun '12 - Aug '12 (2 Months)

Measured vital signs and performed blood draws

Interviewed and charted patient medical history

Assisted physican with minor procedures

Performed 320 hours to fulfill curriculum requirements

Kept exam rooms stocked with adequate supplies

Contacted insurance companies for payments

Schedule appointments and verified insurance

Administered rapid drug test for employers, DOT, personal requests

Corresponded by phone with pharmacies to verify medications and any other concern Information Process Enabler

Tata Consultancy Services, Cincinnati, OH

Oct '19 - Feb '23 (3 Years, 4 Months)

Served as a USAA Auto & Property Verification access point

Display effective, customer service and communication skills

Authenticated member accounts

Act as a first line of defense to combat fraudulent activities April Moorman

Maintain knowledge retention

Document all calls within the member's account

Contact the member for authorization on certain policy processes

Update, add & remove loss payee's and/or lien holder's at the ember/lender request

Prepare invoices, receipts, certificate of insurance, evidence of insurance, additional insured, uponverification, when warranted

Determine what calls need to be escalated to management attention Unemployed

N/A

Sep '16 - Sep '17 (1 Year)

Unemployed during this time

Certified Community Health Worker

Health Care Access Now / Talbert House, Cincinnati, OH Sep '17 - Jun '19 (1 Year, 9 Months)

Worked with pregnant, maternal women & children 18 & under

Serviced a case load of 35 clients

Conducted monthly home visits with clients

Helped clients and their families to navigate and access community services

Documented all client contact, activities, and goals in the Care Coordination System (CCS) in a timely matter

Worked cooperatively with other clinical personnel assigned to the same patient

Helped clients set personal goals, and attend appointments

Conducted intake interviews, enrollment and followed up with uninsured clients After School Tutor

Carl H Linder YMCA, Cincinnati, OH

Nov '10 - May '12 (1 Year, 6 Months)

Supervised the children while at the facility

Completed daily roll call

Made sure all personal belongings were stored and locked away each day

Assisted with the weekly activity planning

Assisted the children with the completion of their daily assignments. All assignments were checked by staff for completion and gave feedback to the parents regarding how the child is grasping the assignment as well as any areas of concern

Made sure all personal items were taken home daily

Kept a record of behavior issues or chronic absences from the program prompting a meeting with the director myself and parent

Documented and reported any injuries or incidents that happened onsite to the director and parent

Prepared and supplied the daily snack for all in attendance April Moorman

Moved to Cincinnati, OH

N/A, Cincinnati

Aug '08 - Aug '08 (0 Months)

Move to Cincinnati, OH

Parent Coordinator

AmeriCorps/Santa Maria/Carson Elementary School, Cincinnati, OH Sep '08 - Aug '09 (11 Months)

Worked as an Liason between the parent and child to foster a stronger relationships through communacation, trust, and setting short term goals for both parties

To inform parent/child about the different programs and opportunities the neighborhood school offered

To build a relationship with parent/child that would hopefully create an environment for growth within parent/child dynamic away from school

Scheduled different non-profit agency to give informative presentations regarding about applying and buying a home, filling out applications of all sorts, support with job searches, available employment opportunities, banking literacy 101, car maintenance

Providing information regarding how to apply for government assistance (WIC, Medicaid, TANF, SNAP, Medicare by educating the parent/guardian on how to fill out the forms and what documentation is needed to complete the application and what to expect afterwards

Plan activities on/off site to bring the parent/child closer together and investing in one another ESL Associate

AmeriCorps/Audubon Area Community Services, Owensboro, KY Feb '06 - Mar '08 (2 Years, 1 Month)

To help the immagrant/migrant popuation become familiar with the community resources that were available to them

To help facilitate and participate in all ESL programming and to be in attendance at any offsite events on the weekends

Responsible for greeting and enrolling new members as well as maintaing our current member database

To educate about what services the center offers

To assist with applying for government issued identification Food Room Associate

Ohio Association of Foodbanks/Freestore Foodbank, Cincinnati, OH Sep '12 - Sep '16 (4 Years)

Interview, scheduled, and assigned work detail and led all fodroom orientations

Track volunteer hours in Volunteer Hub database

Correspond with HCJFS verifying community service requirements in order to disburse monthly benefits

(SNAP, Medicaid, TANF, bus passes, exemptions for volunteering

Consult with courts for Diversion registration and provided completion documentation

Supervised all food room volunteers and enforced diversity appreciation April Moorman

Afterschool Tutor

Academy of World Languages, Cincinnati, OH

Oct '09 - May '10 (7 Months)

Supervised the children while at the facility

Completed daily roll call

Made sure all personal belongings were stored and locked away each day

Assisted with the weekly activity planning

Assisted the children with the completion of their daily assignments. All assignments were checked by staff for completion and gave feedback to the parents regarding how the child is grasping the assignment as well as any areas of concern

Made sure all personal items were taken home daily

Kept a record of behavior issues or chronic absences from the program prompting a meeting with the director myself and parent

Documented and reported any injuries or incidents that happened onsite to the director and parent

Prepared and supplied the daily snack for all in attendance Afterschool Tutor Education

Associate Degree (COMPLETED '12) Medical Assistant University of Cincinnati Blue Ash, Cincinnati, OH

Jan '09 - Jan '12

University of Cincinnati Blue Ash Cincinnati, OH AS Medical Assistant 2009 - 2012 Associate Degree (COMPLETED '03) Office Systems Technology Owensboro Community & Technical College, Owensboro, KY Jan '01 - Jan '03

Owensboro Community & Technical College Owensboro, KY AS Office System Technology 2001 - 2003

(COMPLETED '02) Medical Insurance Technician

Owensboro Community & Technical College

Jan '01 - Jan '02

Owensboro Community & Technical College Owensboro, KY Diploma in Medical Insurance Technician 2001 - 2002 Powered by TCPDF (www.tcpdf.org)

Courses & Training

Certified Community Health Worker Program

Health Care Access Now/Talbert House

Mar '18

Completion of 230 hrs of completed instruction

April Moorman

References

Stacy Kelly

Title: Senior Patient Safety Consultant

Company: TriHealth-Good Samaritan

Phone: 513-***-****

Email: ***********@*********.***

Greg Deloach

Title: Picker

Company: Freestore Foodbank

Phone: 513-***-****

Email: ********@*****************.***

Jim Jobin

Title: Team Manager

Company: Barclays Bank

Phone: 702-***-****

Email: jim.jobin@@barclays.com

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