Customer Service Representative
Resume:
MELANIE
WILLIAMS
*****************@*****.***
Leesburg, GA 31763
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SKILLS
Customer Service
Computer literate
professionalism
Ability to communicate effectively
Leadership
Problem Solving
Critical Thinking
Handling Escalations
Call Center
Time Management
Teamwork and collaboration
Multitasking
collections
EDUCATION
MONROE COMPREHENSIVE HIGH SCHOOL
Albany, GA
High School Diploma
Albany State University
Albany, ga
PROFESSIONAL SUMMARY
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
WORK HISTORY
MD TRANSPORTATION LLC - Customer Service Manager
Albany, GA • 06/2016 - 03/2024
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored more than 50 associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collaborated with upper management to improve customer service processes and support structures.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
R&R TRANSPORT EXPRESS - Transportation Dispatcher
Albany, GA • 10/2014 – 06/2016
Checked that each scheduled route was appropriately covered by delivery drivers.
Handled incoming calls and emails from customers regarding issues with deliveries.
Worked closely with customers to effectively resolve issues and complaints.
Coordinated closely with other departments to facilitate smooth delivery operations.
Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
SOUTHERN HARVEST INSURANCE AGENCY - Insurance Agent
Albany, GA • 03/2010 - 10/2014
• Built relationships with clients using active listening and issue resolution to provide excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Cross-sold insurance products to existing clients to reach sales targets.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
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AUTOMAXX AUTO SALES - Collections Team Lead
Albany, GA • 10/2008 - 03/2010
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Worked in call center environment handling manual and automatically dialed outbound calls.
Achieved performance goals on consistent basis.
Maintained high volume of calls and met demands of busy and productive group.
Collected on over 25 delinquent accounts to reduce overdue balances per day.
Developed strong relationships with customers to foster timely payments and account resolution.
Maintained consistently high success rate of collecting on overdue accounts.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
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