Customer Service Administrative Assistant

Kristal Brown

**** ******** ***** *******, ** ***12 601-***-**** ************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by management, production, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.

Effective problem solver, able to assess situations and identify solutions.

Effectively prioritize work to ensure efficiency.

Able to make decisions based on facts and experience and implement courses of action.

EMR/EHR: Fiserve, CareConnect,

Microsoft Office Applications – Word Type 35 WPM

KEY QUALIFICATIONS

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology CMS 1500 Claim Form Billing Cycle Claims Appeal Process Data Entry

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration

Medical Records Management Check In Check Out Release of Information HIPAA Compliance Medical Laws & Ethics

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Alorica – Jackson, MS

Member Escalation Team Account Supervisor 01/2024 – 05/2024

Updated patients account through xcelys for font size

Help with de-escalation of patients from over the departments and give explanations of solutions for problems.

Give out summary of benefits and prescriptions drug plan cards.

Accept billing payments form members.

Customer service Agent 1.0 (Remote) 10/2023 – 01/2024

Took inbound and made outbound calls in a fast-paced environment.

Assist with taking payments and explaining billings to patient.

Help with explanation of benefits with Medicare Part D

Escalated calls to account supervisors

Life Storage – Jackson, MS 07/2022 – 10/2023

Manager / Customer Service

Train new hires regarding company polices, standards, and procedures.

Supervise team members, answer customer inquiries, and resolved customer complaints.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

ERC – Orlando, FL 09/2021 – 10/2021

Customer Service Associate

Solicited sales of new and additional services and products.

Ensured appropriate changes were made to resolve customers complaints.

Notified customers of claim investigation results and planned adjustments.

Multicraft International – Pelahatchie, MS 05/2019 – 08/2020

Machine Operator / Assembly

Loaded and unloaded items from machines and conveyors.

Adhered to safety standards MSDS material data sheets and marked or tagged identification on parts.

Maintained communication to ensure product quality and to rectify problems.

Demonstrated teamwork, inventoried, and documented finished products to determine orders were complete.

Continually examined product quality to ensure adherence to quality standards.

Lane Bryant – Flowood, MS 05/2019 – 07/2019

Retail Cashier

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Maintained awareness of promotions and resolved customer complaints, problems, and concerns.

Operated cash register, scanned merchandise, accepted payments, and processed refunds, credits, and exchanges.

Stocked shelves and kept work area clean and organized.

Prior employment includes work at Life Storage as a Manager in Jackson, MS from 04/2018 – 03/2019

Volunteered with 4-H club in Greensville, MS for 4+ years

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