Permit Technician Customer Service

Robert E. Holland

Contact info: Cell- 945-***-**** *************@*****.***

Objective:

Pursuing a Counter Permit Specialist / Permit Technician career in which I can utilize my 20+ years of accumulated permitting talent and skills to support my team while along with my coworkers, provide top notch customer service for smoothly flowing plan submittals, review processes and permit issuance.

Professional Skills:

•Dedicated to Customer Service as well as meeting or exceeding deadlines

•Quick Study, always eager to learn and contribute

•Strong ability to multitask

•Exceptional follow up skills

•Proficient with the Microsoft Office Suite, Adobe Acrobat & various proprietary software

•Very personable & courteous, truly a team player, more than willing and able to go above and beyond to help my team get the job done (while having fun doing it all)!

Professional Experience:

Stantec Consulting Services, Inc. September 2006 – October 2022 Irvine, CA

Permitting Coordinator

•Fortunate to have supported over 10 Project Managers, each responsible for multiple projects, with plan submittals, approvals, and permit issuance.

•Proudly built and maintained strong, long lasting essential relationships with both public and private entities.

•Utilized my years of experience on “both sides of the counter” to facilitate my assigned projects throughout the plan check and permit processes.

•Created and maintained spreadsheets in Microsoft Excel for project tracking status and target dates.

•Worked with numerous agencies for record drawings research to provide essential reference documents to Project Managers.

The City of Irvine November 2001 - September 2006 Permit Technician

•Happy to have worked directly with the public, processing applications and plans throughout the plan check process and issuing permits once approved.

•Provided customers assistance with project submittal procedures and status updates when requested.

•Gladly assisted my coworkers at the counter should a challenging circumstance arise.

•Trusted and depended upon by management to train new employees.

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