Customer Service Sales Manager
Resume:
Skills
Work History
Sudhanshu Sundram
Manager
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Active listening
Leadership
Sales Planning
Time Management
Analytical Skills
Team Leadership
Knowledge of CRM Application
Rational problem-solving
2023-06 - Current Manager
HDFC Bank, Bangalore, INDIA
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
Created and maintained databases to track customer discussions and preferences for accurate, updated records
Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
2022-10 - 2023-04 Bank Officer
AU SMALL FINANCE BANK, BANGALORE
Address BANGALORE, India 560047
Phone +91-886*******
E-mail ************@*****.***
Education
Collaborated with cross-functional teams to develop innovative financial products tailored to specific target markets.
Increased customer satisfaction by addressing and resolving complex banking issues promptly and professionally.
Developed and executed strategic plans to expand bank's portfolio, contributing to significant growth in revenue.
Managed successful marketing campaigns targeting high net worth clients, resulting in increased deposits and investment opportunities for bank. Managed and opened over 50 current, saving and line of credit accounts 2021-10 - 2022-09 Assistant Manager- Sales
upGrad Education Private Limited, BANGALORE, IN
Recruit and train to ensure that there is enough strength to handle sales projections 15 days in advance
Provide training, help, and second voice to sales advisors to help them achieve their targets
Develop sales targets for each team member and explain them the same with deadlines
Introduced new products or services, increased marketing activities, and improved customer service to drive sales
Developed strategy to increase sales and drive profits,Contributed to event marketing, sales and brand promotion
2020-01 - 2021-08 Senior Academic Counselor
Vedantu Innovation Private Limited, BANGALORE, IN (Remote) Educated students on course selection to align with career goals Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline Recorded and updated customer information in online systems Led sales team to exceed quarterly sales goals
Manage 9 - 12 member sales team activities to consistently meet 90% of sales quotas.
2016-10 - 2020-01 Field Executive (PMKVY )
RSWM ltd, BANGALORE, IN
Maintained up-to-date knowledge of products and perform competitor analysis Achieved sales goals and service targets by cultivating and securing new customer relationships
Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
2020-06 - 20220 MBA/PGDM( General Management ): GENERAL MANAGEMENT
Personal Information
Languages
Jaipur National University, Jaipur - JAIPUR
2014-06 - 2016-08 Master of Arts: Social Work
PATNA UNIVERSITY - PATNA
2009-08 - 2013-04 B.Sc( Hospitality and Hotel Management ): HOTEL MANAGEMENT
NCHMCT, Bhubaneswar - BHUBANESWAR
Total Experience: 7 Years 8 Months
Date of Birth: 11/19/89
Gender: Male
Marital Status: Single / Unmarried
English
Hindi
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