Customer Service Business Development
Resume:
UTKARSH PATEL
Somerset, NJ *****
****************@*****.*** / 231-***-****
SUMMARY
Hardworking and motivated Manager at Seven Eleven (Navkar Foods LLC) with Six years of experience and a record of success in the retail industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. SKILLS
Strategic Planning
Operations Management
Project Management
Business Development
Expense Tracking
Sales and Marketing
Business Planning
EXPERIENCE
Manager / Seven Eleven - Old Bridge, NJ 06/2018 - 06/2023 Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. Exercised good judgment and decision-making in escalating concerns and resolving issues. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Assigned tasks to associates to fit skill levels and maximize team performance. Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Entered time and attendance logs in preparation for payroll. Led team meetings and one-on-one coaching sessions to continuously improve performance. Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls. Maintained adequate staffing to meet objectives within budget. Established and managed yearly budgets of up to $120,000. EDUCATION AND TRAINING
Associate of Science: Information Science
Brookdale Community College - Lincroft, NJ
LANGUAGES
English:
Professional
Hindi:
Professional
UP
Gujarati:
Professional
Marathi:
Professional
Contact this candidate