Customer Service Social Media

LLOYD THORPE

678-***-**** Email: ********@***.***

MANAGEMENT/CUSTOMER SERVICE / SALES

Experience in management and customer service in the private sectors. Work well with all nationalities in a team-oriented environment and a leader who assumes responsibilities and deliver results. EDUCATION

06/73-09/76 Indian River State College, Ft. Pierce, FL Associate of Science: (Graduated )

06/-78-05/80 University of Florida, Gainesville, FL (Correctional Law) SKILLS

● Organizational Customer Service

● Leadership Communication Skills

● Detail Oriented Handle Projects Simultaneously

● Interpersonal Warehouse/Forklift/OSHSA

● Team Oriented Computer Maintenance

COMPUTER EXPERIENCES

● Quickbooks, MS Word & XP ( Excel, PowerPoint, Publisher, Outlook, Adobe Acrobat)

● Social Media, Internet Explorer, Chrome, Intranet, Computer Maintenance, Access Database PROFESSIONAL EXPERIENCE

09-201*-**-**** Job Support Services

Accepting outbound and inbound calls for people who want to get the materials to study fir the United Post Office Jobs, Accepting customer services calls to help people get started with their study materials. 07/16—09-2016 All Connect, Inc Inbound / Outbound Sales

. Accepting inbound calls and making outbound calls to set up your internet, voice, and video,

11/15-05/16 Customer Service Representative, Star Achievement Center, Norcross, GA

● Established USPS packets for customers applying for the postal service exams

● Received an average of 80 inbounds calls

● Completed on average 25-30 outbound calls

● Customer support service throughout the complete hiring process 05/15-11/15 Supervisor, Hire Dynamics, Conyers, GA

● Floor Leader approximately thirty (30) employee on daily workflow activities

● Operated sit-down forklift

● Maintained inventory, adhered to OSHA safety rules 03/14-05/15 Account Manager, OwHomes, Suwannee, GA

● Received 50-60 outbound calls

● Assisted customer with establishing credit management package Page 2

Lloyd Thorpe

11/11-03/14 Manager, ADT, Atlanta, GA

● Supervised, managed and trained approximately sixty (60) employees, i.e., security alarm systems, etc.

● Received 2,500 to 3,000 inbound calls daily

● Resolve customers concerns and complaints

● Implemented programs to improve company standards 05/11-11/11Collection Supervisor, Focus Receivable Management, Marietta, GA

● Collected high volume accounts

● Entered data via MS Word and Excel spread sheet

● Handled between 70-80 calls daily

● Maintained the acquisition of revenue via Quickbooks 10/09-05/11 Customer Service Manager, Roof 911, Atlanta, GA

● Managed the company in all aspects, i.e., production, training new employee, etc.

● Controlled and handled high volume of inbound calls daily

● Established computer programs, i.e., production, call center, dumpster, etc.

● Collected delinquent accounts

● Implemented training course for new hires

10/05-09/09 Account Executive, FDN / NUVOX Communications, Atlanta, GA

● Called on businesses’to sell telecommunication service

● Sold phone lines, i.e., DSL, POTS lines, PRI’s and all data communications

● Provided assistance to the techs and tech support team

● Trained new employee on daily workflow

REFERENCES AVAILABLE UPON REQUEST

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