Customer Service Representative

LAUREN HUDSON

Dallas, TX *****

**************@*****.*** / 817-***-****

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

SKILLS

Report Creation

Credit Card Payment Processing

Report Generation

Upselling Products and Services

Customer Retention Strategies

EXPERIENCE

Customer Service Representative / AppleOne Employment Services - Dallas, TX 03/2021 - 06/2023 Remained calm and professional in stressful circumstances and effectively diffused tense situations. Asked probing questions to determine service needs and accurately input information into electronic systems. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Made outbound calls to obtain account information. Scheduling Coordinator / Cornerstone - Dallas, TX 06/2022 - 01/2023 Reviewed insurance information with patients and processed copays. Instructed patients regarding how to prepare for appointments. Managed patient check-in and check-out procedures and processed payments. Prevented double bookings and set aside appropriate time in between appointments. Coordinated appointments with customers and staff members according to availability. Assisted patients with canceling and rescheduling appointments. Routed calls and correspondence to appropriate medical staff. Customer Service Associate / Ey - Dallas, TX 01/2022 - 06/2022 Utilizedautomatedsystemstologandretrievecall information. Improved customer service wait times to mitigate complaints.

• Remainedopentofeedbackfromsupervisorandpeersto build and improve skills set.

• assistswithapplicationsearchandverification

• Builtsustainablerelationshipsandtrustwithcustomer accounts using open and interactive communication. Customer Service Representative / CSCC - Irving, TX 09/2021 - 01/2022 Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. LH

Asked probing questions to determine service needs and accurately input information into electronic systems. Warehouse Associate / Amazon - Irving, TX 11/2020 - 04/2021 Packed and labeled merchandise to prepare for loading and shipment to customers. Filed requisitions for out of stock items and supplies. Sales Associate / TruGreen - Dallas, TX 03/2020 - 01/2021 Increased purchase amounts by cross-selling with similar products. Helped customers find specific products, answered questions and offered product advice. Assessed customer needs to provide assistance and information on product features. EDUCATION AND TRAINING

Duncanville High School - Duncanville, TX 06/2020

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