Customer Service Call Center

KM Kneyatah McMoore

770-***-**** E: *****************@*****.***

Lithonia, United States 30058

PROFESSIONAL

SUMMARY

Kneyatah has over 5 years of Customer Service experience. I am a customer focused individual who works well under pressure and has a ton of patience. I posess the ability to multi-task through multiple systems using multiple screens. I can work individually and collaboratively as a team and i am comfortable working onsite as well as remotely when needed. I am available immediately to interview and would make a great addition to anyones team. Thank you WORK HISTORY CALL CENTER REPRESENTATIVE 05/2018 - 08/2021 Alorica Atlanta

Managed large amounts of inbound and outbound calls in a timely manner Identified customers' needs, clarify information, research every issue, and provide solutions and/or alternatives

Kept records of all conversations in our call center database in a comprehensible way.

CUSTOMER SERVICE REPRESENTATIVE 09/2021 - 04/2023

Chime Solutions Morrow, United States

Handles 100+ Inbound Calls

Assit In Team Lead Position

Assited With Billing / Payment Inquries

provided Professional, fast paced service

Navigated through mulitiple systems

CANVASSER 01/2023 - 07/2023

New Canvassing Experience Atlanta, Us

Went to siffernt locations provided information and took payments for dontations.

CUSTOMER SERVICE REPRESENTATIVE 07/2023 - 04/2024

Best Foot Forward Tucker, United States

Handled outbound calls

provided information and benefits regarding health care completed over the phone health assessments

Practiced / followed Hipaa law

kept all company and customer information confidential fast paced, professional service

SKILLS Attention to Detail Communication

Account Maintenance

Call Center

Customer Service

Multi-Tasking

EDUCATION Elizabeth Andrews High School, Stone Mountain

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