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Home Health Call Center

Location:
Forney, TX
Salary:
16.00
Posted:
June 25, 2024

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Resume:

KEISHA KENNEDY DILLARD

K

Forney,Texas

972-***-****

*********@*****.***

Hard-working professional with 15+ years of experience and a proven knowledge of conflict resolutions,customer communications, and customer satisfaction. My goal is to become a part of this progressive organization. WORK EXPERIENCE

Resolution Specialist

11/2010 to Present

Walmart

Carrollton, Tx

Register and scheduling patients for their healthcare needs across multiple service lines using EPIC. Investigated and resolved customer complaints

Making outbound calls in a fast paced call center environment. Focus on patient registration and eligibility with healthcare insurance Residential Care Specialist

02/2003 to 07/2023

Jonathans Place

Garland, Texas

Observed strict safety measures, including checking medication dosages before administer. Responded to emergency situations with speed, expertise and level-headed approaches. Moniter and observe daily behavior

Interacted with residents in a therapeutic and professional manner. Home Health Aid

05/2019 to 03/2023

MJ Home Health Agency Inc.

Mesquite, Tx

Administer medications

Taking clients to dr visits

Perform light housekeeping

Adhering to a personalized care plan for each patient SKILLS

Exceptional Customer Service - 10+ years

Decision making - 10+ years

Computer skills - 10+ years

Verbal and written communication - 10+ years

EDUCATION

W.W Samuell High School

High school or equivalent

English

Dallas, Tx

08/1989 to 05/1992



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