Home Health Call Center
Resume:
KEISHA KENNEDY DILLARD
K
Forney,Texas
*********@*****.***
Hard-working professional with 15+ years of experience and a proven knowledge of conflict resolutions,customer communications, and customer satisfaction. My goal is to become a part of this progressive organization. WORK EXPERIENCE
Resolution Specialist
11/2010 to Present
Walmart
Carrollton, Tx
Register and scheduling patients for their healthcare needs across multiple service lines using EPIC. Investigated and resolved customer complaints
Making outbound calls in a fast paced call center environment. Focus on patient registration and eligibility with healthcare insurance Residential Care Specialist
02/2003 to 07/2023
Jonathans Place
Garland, Texas
Observed strict safety measures, including checking medication dosages before administer. Responded to emergency situations with speed, expertise and level-headed approaches. Moniter and observe daily behavior
Interacted with residents in a therapeutic and professional manner. Home Health Aid
05/2019 to 03/2023
MJ Home Health Agency Inc.
Mesquite, Tx
Administer medications
Taking clients to dr visits
Perform light housekeeping
Adhering to a personalized care plan for each patient SKILLS
Exceptional Customer Service - 10+ years
Decision making - 10+ years
Computer skills - 10+ years
Verbal and written communication - 10+ years
EDUCATION
W.W Samuell High School
High school or equivalent
English
Dallas, Tx
08/1989 to 05/1992
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