Program Management Strategic Planning

MICHAEL J. PALUMBO

* ***** ******* **. ***. ****; Baltimore, MD 21202 443-***-****; **********@*****.***

QUALIFICATION HIGHLIGHTS

Proven senior executive leader, providing exceptional resource development and operational program management services. Offers highly successful strategic planning, management and grant/proposal writing expertise.

Won over $250M in competitive contract and grant awards for diverse clients across many funding sources to secure capital, build strategic partnerships and create greater operational efficiency and effectiveness.

Successfully submitted Capital Improvement Program requests through Maryland’s Legislature and shepherded a $3M FY23 Congressional Community Development Grant through Congressman Kweisi Mfume’s office. Prepared plans for execution.

Applied relevant permitting, tax credit benefits, rules and regulations, including administrating CRF200/FAR-based standards and reporting requirements to ensure adherence to milestones/deliverable timetables, compliance processes and closeout procedures.

Strong ability to work independently, interpret complex technical requirements/challenges and to manage effective and successful teams to accomplish multiple diverse performance goals and objectives simultaneously.

Maintains active and extensive community networks and partnerships to establish links between mental health, SUD treatment, affordable housing and workforce development service providers and clients who need their care.

DEVELOPMENT AND SENIOR PROGRAM MANAGEMENT CONSULTING EXPERIENCE

MP3 Associates - (November 2012 - Current) Baltimore, MD

Principle Partner/Owner. “Generated $10.6M in grant funds through 14 different sources with a 92% win rate in FY23.”

Dedicated to working with mission-oriented organizations to help improve their operations and revitalize their communities. Provides strategic planning and resource development related consulting services, including grant writing and fundraising support for diverse clients that includes: U.S. Department of Veteran Affairs; U.S. Department of Labor; U.S. Department of Health and Human Services/SAMSHA; U.S. Small Business Administration; Johns Hopkins School of Public Health; the Woman’s Housing Coalition; Maryland Commission on African American History and Culture; Maryland Center for Veterans Education and Training (MCVET); VETWorks; Sun Life Health, United Way of Central Maryland; Easter Seals; Delaware Center for Homeless Veterans; NCIA; Project Plase; Mayor’s Office of Homeless Services, the Journey Home (CoC); the Opportunity Coalition; Maryland Department of Labor and the Cygnus Corporation.

Responsibilities include:

Manages strategic planning and development activities including the research, prospecting and writing of proposal and grant opportunities and donor fundraising for public, private and non-profit organizations.

Develops and maintains networks and partnerships between funding organizations and diverse stakeholders.

Manages marketing and market capture strategies to diversify and expand client resources and access to new funding.

Identifies and develops targeted funding opportunities specifically designed to strengthen client operations.

Assists in planning, recommending and developing community, non-profit and private business revitalization strategies.

Presents strategic options and make specific recommendations to senior leadership and board of directors.

Develops comprehensive organizational and project budgets while implementing monitoring processes including annual/monthly/quarterly audits/compliance, evaluation and performance-based reporting.

Provides in-person and virtual training and workforce development oriented instruction and curriculum.

Manages vocational training, education and job placement services for individual clients and the businesses.

Develops “business/job readiness” assessments and employment development plans.

Develops formal MOU's, LOS’s, SOP’s and cooperative teaming agreements, as needed and/or required.

Represents organizations in trade shows, conventions and other promotional and marketing events and activities.

Coordinates successful stand downs that integrate housing, treatment, physical and mental health services, which links multiple and diverse clients, businesses and public sector stakeholders.

MICHAEL J. PALUMBO Page 2

Sheppard Pratt Health System / Mosaic Community Services (October 2020 – April 2022) Baltimore, MD

Director, Veterans Services Center. “Implemented numerous program innovations to improve the coordination of veteran supportive services to meet and/or exceed program performance goals.”

Led workforce development and senior program management activities to facilitate healthcare, treatment, housing and employment and training placement services for veterans.

Responsibilities included:

Managed the $3M Homeless Veterans Reintegration Program grant which served over 240 homeless veteran clients/year.

Met or exceeded 100% of critical milestones, deliverables and performance goals, as contractually specified.

Managed lists of active employers and linked them with clients who had individually designed employment plans.

Prepared assistance packages that helped our partners benefit from various state/federal veteran oriented tax credits.

Mentored and coordinated staff to improve and integrate case management practices, employment counseling activities, employer and landlord relationships and addiction treatment/mental health-oriented supportive services.

Managed and produced project budgets, revenue projections, reporting protocols and provided technical assistance.

Strengthened staff learning and development opportunities and implemented continuous improvement processes.

Managed all program protocols to comply with stringent reporting, evaluation, and data collection requirements.

Managed on-site COVID testing, compliance monitoring and all program activities sponsored by the Veterans Serve Center.

Maryland Center for Veterans Education and Training (MCVET) (October 2017 – October 2020) Baltimore, MD

Director of Workforce Development. “Increased the number of veterans graduating from the center’s vocational training programs by 20%. Achieved a $4/hour increase in the overall Average Wage at Placement.”

Responsibilities included:

Managed the center’s workforce development activities. Directed the USDOL/VETS Homeless Veterans Reintegration Program (HVRP) grant valued at $2M.

Secured funding and managed the Opioid Workforce Innovation Fund grant valued at $1M/year.

Initiated a Certified Peer Support Recovery Specialist training program which exceeded placement rate goals by 60%.

Led a team of employment specialists and case managers to facilitate employment and training placements for homeless and “at risk” veterans.

Developed initiatives, networks and partnerships with landlords, employers, training/education providers and a diverse array of housing, healthcare, legal, philanthropic and local/state/federal agency service providers.

Participated in homeless outreach efforts which complied with the Coordinated Access/HMIS virtual referral process.

Implemented employer outreach, recruitment and job placements in high growth industries/occupations offering a ‘meaningful wage” through coordinated OJT internships and vocational training.

Helped facilitate and integrate housing, treatment and workforce development services together and simultaneously.

Managed employment, training and housing plan development/follow-up.

Coordinated basic/life skills instruction and activities including financial literacy to improve client “job readiness”.

Collaborated with the American Job Centers and facilitated client enrollment into the Maryland Workforce Exchange.

Managed Quarterly Performance Measures, program/budget reports and required compliance documentation.

Maintained client files, records, and proper documentation of all required program activities.

Management Support Technology, Inc. -"MSTI” (October 2004 – October 2012) Washington, DC

Senior Program Manager / Technical Policy Lead. Received "Exceeds Overall Expectations" from eight annual client assessments. Managed new and re-compete contract management submissions generating a total of $20M.

Responsibilities included:

Led on-site management, policy, and technical support operations under a $10M contract with USDOL/VETS.

Managed fifteen on-site staff and senior consultants while directly serving the Competitive Grants Program lead.

Developed grant evaluation criteria and led four (4) grant evaluation teams to select "qualified" national grantees.

Developed and managed training initiatives for hundreds of grantee staff at national/regional conferences.

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Responsibilities included (cont.):

Wrote Congressional/GAO testimonies and responses for senior VETS leadership while managing related media.

Prepared policy "white" papers, the VETS Annual Plan to Congress, technical assistance/ “best practices” guides, standard operating procedure manuals (SOPs) and DMs/VPLs to improve program performance and grantee success.

Drafted annual agency budgets according to established and agreed upon milestones, standards and targeted goals.

Monitored and communicated performance outcomes on a monthly, quarterly and annual basis.

Led Common Measure and VOPAR reporting compliance and training initiatives for nationwide grantees.

Wrote VETS response to OMB's PART Assessment which earned the highest rating of any USDOL program.

Facilitated new private, public and non-profit grantee partnerships and cooperative agreements.

Managed database development initiatives to improve client reporting and monitoring capabilities.

Armory Trust Services / The POS Boss (September 2001 – October 2004) Silver Spring, MD

President / Owner. ”Managed and owned two independent sales organizations (ISO’s) to deliver merchant bankcard services and integrated point of sale systems, especially within the hospitality industry.”

Responsibilities included:

Developed strategic business plans and dramatically expanded merchant account portfolios and overall revenue.

Secured contractual agreements and strategic alliances with large acquirers, processors and local area banks.

Designed sales and marketing collateral and implemented print ad campaigns within industry trade journals.

Designed and managed product-oriented social media to increase nationwide sales.

Managed a regional team of fifteen independent and strongly committed sales reps.

Network 1 Financial / EDCFree.com (April 2000 – September 2001) McLean, VA

Director of Marketing and Business Development/Operations. “Led an 85-employee company to improve operational productivity and to implement new products and services within the electronic transaction and commercial banking industry.”

Responsibilities included:

Implemented new and more effective performance and QAQC procedures and systems.

Reorganized and managed a technical and customer support “help desk” and its protocols and systems.

Led merger and acquisition activities during a planned purchase of Cybercash, Inc.

Managed a national sales program targeted to securing new merchants and community-based commercial banks.

Developed print and web-based marketing campaigns and coordinated tradeshow and conference logistics.

Merchant-Link, Inc. (April 1998 – January 2000) Silver Spring, MD

President / Group Manager. “Pursued an aggressive high growth strategy which increased annual revenue from $13M to $22M.”

Responsibilities included:

Redirected and transformed a 125-employee information technology-oriented firm into a dynamically growing electronic transaction processing help desk and data security services operation.

Developed and maintained relationships with local community banks and other independent sales organizations.

Implemented management and program performance improvements to increase sales and improve profitability.

Directed company’s social media development and strategy.

Directly managed the organization’s sales team.

Prepared organization for acquisition.

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Baltimore Development Corporation / Cornell University (January 1995 – April 1998) Baltimore, MD

Senior Commercial/Industrial Development Consultant. ”Helped lead the innovative Fairfield Ecological Industrial Park’s $300M economic redevelopment effort under the Baltimore Empowerment Zone.”

Responsibilities included:

Managed the successful submission of numerous grant applications and grant proposals to state and federal sector partners which generating over $10M in demolition, construction and site remediation funds.

Developed and facilitated an innovative multi-stakeholder and public citizen led strategic planning process.

Developed a collaborative process to link jobs and vocational training initiatives with disadvantaged city residents.

Developed and managed community-based outreach programs and managed media relations and events.

Developed site development plans and conducted promotional seminars for potential commercial and industry investors.

Implemented a competitive selection and evaluation process to secure six technical support contractors and managed contractor tasks, milestones and budgets associated with each support contract and its associated activities.

DPRA Incorporated (September 1991 - April 1995) Arlington, VA

Senior Associate. “Generated $6.5M from successful proposal efforts and managed over fifty multi-disciplinary staff.”

Responsibilities included:

Managed daily operations and directed the expansion of numerous work assignments under the USEPA.

Managed recruitment and project training initiatives.

Improved grantee budgeting, goal setting and reporting activities.

Coordinated the Rosslyn Lecture Series, which sponsored presentations on environmental policy and issues.

Coordinated the product life-cycle design, development and integration of IT software and systems.

Developed technical and management guides, marketing brochures, newsletters and other promotional publications.

Supported organizational contract development and proposal submission activities.

Organized and facilitated numerous operational retreats, conferences and training presentations.

Booz Allen and Hamilton / DYNCORP / CSR, Inc. (March 1982 - September 1991) Washington, DC

Marketing Analyst/Senior Associate. “Managed up to 25 staff under tasks valued at $4.5M in annual revenue under the USDOL, Department of Defense (All Branch), the EPA, DHHS, DOE and other federal agencies.”

Responsibilities included:

Supported VP level management with strategic planning and marketing initiatives directed by the Chairman and CEO.

Monitored legislative, regulatory and budgetary trends to capture new contract opportunities.

Conducted competitor analyses, financial/profitability evaluations and executive compensation assessments.

Coordinated product life-cycle design, development, and integration of reports, software and systems.

Developed technical, management and standard operating procedure (SOP) manuals.

Maintained a large information clearinghouse of medical information for NIH/DHHS.

Co-authored one of the first technical guides of “best practices” to assist grantees to better serve the homeless.

EDUCATION

George Washington University (December 1994) Washington, DC

Master’s in Business Administration. Concentration in Strategic Planning and Economics.

Bucknell University Lewisburg, PA

Bachelor of Arts in Economics. Dean’s list. Lettered in baseball.

Software Capabilities.

Proficient in Salesforce and all Microsoft Office applications.

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VOLUNTEER AND COMMUNITY SERVICE ACTIVITIES

Committee Member - Mayor’s Challenge to End Veteran Homelessness in Baltimore, MD. Participating on the Journey Home led initiative to build collaboration and to ensure veteran homelessness is “rare, brief and non-reoccurring.” Drafted a “Housing First” Landlord Recruitment Strategy to improve rapid re-housing based permanent supportive housing placement results. (On-going)

Committee Member – COC (Journey Home) Housing, Governance and Employment Sub-Committees in Baltimore, MD. Assist in developing strategic initiatives and recommending management and resource development efforts to improve services to the City’s homeless. (On-going)

Member - St. John's Episcopal Church Outreach Committee in Ellicott City, MD. Provide grant writing and fundraising support for a wide variety of outreach services. Organized collection drives to meet “needs list” for the Baltimore Station. Led Service-Over-Self (SOS) volunteer projects for youth and families. Served as parish usher and verger. (On-going)

Volunteer - Baltimore National Heritage Area Trust and the Viva House both in Baltimore, MD. Delivered food collected by PARK School students. Baltimore heritage enthusiast. (On-going)

Panel Participant for MCVET - Maryland Interagency Council on Homelessness (ICH) in Maryland at the “Homelessness Workforce Solutions and Systems Symposium. (2023)

Member and Lead Presenter - National Coalition of Homeless Veterans Annual Conference in Washington, DC. Provided training and advocacy related support to homeless and “at risk” veteran service providers in affordable permanent housing, employment and training, benefit determination, and health related services. (2016 - 2018)

Founding Member - Center for Human Capital and Organizational Development at the Cygnus Corporation in Bethesda, MD. Promoted quality leadership and taught change management techniques. (2017).

Founding Member and Development Committee Lead - Opportunity Coalition in Baltimore, MD. Promoted affordable housing, workforce development, transportation and sustainable development initiatives. (2016)

Committee Member, Development Fund Committee Member - Baltimore Station in Baltimore, MD. Led resource development efforts to provide transitional housing and treatment for homeless veterans. (2016)

Fellow - Baltimore Metropolitan Council’s Opportunity Collaborative in Baltimore, MD. Contributed to regional sustainable development plans. Helped to develop a strong and active collaborative team of diverse professionals as a public voice and critique of on-going sustainability efforts. (2016)

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