Service Advisor Automotive

FRANK W. DUNCAN

Afton, VA *****

*********@*****.*** 434-***-**** www.linkedin.com/in/frank-duncan

AUTOMOTIVE SERVICE ADVISOR, SEEKING NEW PART-TIME OPPORTUNITIES Integrated Process Technology Program Management and Training Dedicated professional with strong communication and research skills. Demonstrated ability in managing repair and maintenance projects, technical service assessments and solutions, using analytical thinking and data research. Team player with strong organizational and interpersonal skills. Areas of expertise include: Client and Sales Support Relationship Building Certified Technical Support Customer Satisfaction Revenue Generation

SELECTED ACCOMPLISHMENTS

Automotive Service Advisor

− Recognized by management for industry certification achievements related to customer value added support.

− Expanded customer relations through analytical reporting of product performance.

− Revenue expansion year over year.

− Ability to advance responsibility and position.

Technical Project Management

− Increased customer satisfaction by developing technical projects to facilitate value-added business strategies based on client objectives.

− Facilitated ongoing communications with manufacturing for scheduling of production to meet customer requirements.

− Optimized client engagement by performing onsite product installations and training.

− Lead product development and enhancement to align with client’s expectations. Applications Specialist

− G7 Color Expert, certified through Idealliance (current status-inactive).

− Developed training programs on utilizing G7 methodology for colleagues and clients.

− Provided product recommendations to clients for production efficiency.

− Ensured customer satisfaction by delivering high-quality product supply and service.

− Provided technical support and resolution on product-related issues.

− Enhanced revenue by providing pre- and post-sales support. FRANK W. DUNCAN *********@*****.*** PAGE TWO

Materials/Color Lab Management

− Developed testing methods of product consumables submitted to the Materials Testing Lab.

− Designed reports of statistical data and other necessary findings to manufacturing.

− Researched new techniques and developments connected to lab operations. PROFESSIONAL EXPERIENCE

UMANSKY HONDA, Charlottesville, VA

Automotive Service Advisor, Alignment Assessment, Shuttle Driver 2020 – 2023 FLINT GROUP, INC., Plymouth, MI (headquarters)

Technical Projects Manager, Application Specialist 1996 – 2017 C&W UNLIMITED, Carlstadt, NJ

Technical Sales Manager 1995 – 1996

THE INK COMPANY, Waldorf, MD

Technical Service Manager 1987 – 1995

Editors Press, Inc., Hyattsville, MD

Materials Testing/Inkroom Manager 1979 – 1987

EDUCATION

− Honda Interactive Certification Program

− Idealliance G7 Expert Training – R.I.T, Rochester, NY

− Charlottesville Flight Center, Charlottesville, VA

− University of Maryland, College Park, MD, 1978 – 1980

− Meade Paper Knowledge Institute, Chillicothe, OH

− Graphics Arts Technical Foundation Technical Workshop in Ink Technology, Pittsburgh, PA

− Graphic Arts Institute of Greater Washington-plate / press technology, Washington, DC TECHNICAL SKILLS

Certifications: G7 Expert (certified-inactive) through Idealliance, FAA Student Solo Certification- General Aviation Pilot, Honda Interactive Certifications Development Tools: Six Sigma-Process Assessment, Utilizing specialized industry accepted software and equipment, Proficient at Microsoft 2010 Excel, Word, PowerPoint and Adobe, Web research.

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