Customer Service Representative
Resume:
D'Acura Underwood
***************@*****.***
Seeking a position where I can utilize my skills and experience through promoting and delivering great communication and customer service skills, excellent organizational skills, dependability, self motivation, loyalty, dedication, and determination to exceed all expectations. Authorized to work in the US for any employer
Work Experience
Teacher
KIPP Schools - Atlanta, GA
July 2020 to June 2024
• Organizes classroom systems/procedures, manages student behavior to ensure all students are fully engaged in learning, and cultivate a positive classroom culture.
• Ensures a safe and educational environment for all students.
• Build relationships with students, their families, and colleagues.
• Establishes a culture of high expectations that includes college preparation for all students.
• Develops and implements lesson plans, classroom activities, and teach strategies specific to grade level and subject area.
• Assesses students regularly, examines student assessment data, and refines classroom activities to differentiate instruction for each student.
• Collaborates closely with team members (grade-level, school-wide, and across sites) to align curriculum across subjects, improve own and others’ instructional practices and share best practices.
• Actively participates in professional development activities, including training sessions and working with principals and instructional coaches.
• Provides students and their families with regular and timely information on classroom activities and student progress; finds ways to involve parents/guardians in their students’ education.
• Tracks critical student information and maintains accurate student records, including attendance. Substitute Teacher Assistant
Staffers Inc - Jackson, MS
February 2019 to January 2020
• Supported the lead teacher in managing classroom behavior.
• Prepared snack, supervised bathroom breaks, received children in carline or bus every morning
• Maintained an orderly and sanitary classroom environment
• Disciplined children and recommended other measures to correct behavior.
• Offered detailed daily reports that outlined each child's activities.
• Incorporated music and art activities to encourage creativity and expression.
• Carefully identified warning signs of emotional and developmental problems in children.
• Developed a good rapport with children in order to cultivate a safe and encouraging class room atmosphere.
• Promoted excellent student/teacher interaction by adapting to the needs of the children
• Assisted and maintained a clear, organized and structured environment Call Center Customer Service Representative
Alorica - Jackson, MS
January 2017 to February 2019
Managed incoming calls and customer service inquiries
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Seasonal Sales Support Generalist
Victoria's Secret & PINK - Flowood, MS
August 2017 to January 2019
• Prepared outgoing shipments.
• Proposed innovative marketing ideas.
• Worked collaboratively in team environment.
• Responded to customer concerns with friendly and knowledgeable service.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Communicated clear expectations and goals to each team member. Student Worker
Jackson State University - Jackson, MS
August 2014 to January 2017
• Performed leadership duties for group projects.
• Managed events and projects for departments.
• Assisted several instructors with planning and organization of events.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Answered telephone inquiries from clients, vendors and the public.
• Directed guests and routed deliveries and courier services. Education
Master's degree in Education
Relay Graduate School of Education - New York, NY
July 2020 to June 2022
Bachelor of Science in Education
Jackson State University - Jackson, MS
August 2014 to December 2019
High School Diploma
Madison Central High School - Madison, MS
2014
Skills
• Classroom Management
• Behavior Management
• Sales Support
• Teaching
• Customer Service
• Writing Skills
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