Nursing Assistant Customer Service
Resume:
valerie gamboa
Pawtucket, RI *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
CharlesGate Nursing home
June 2017 to Present
Front Desk Receptionist
Generations Healthcare-Smithfield, RI
May 2023 to October 2023
• Greeting visitors.
• Managing security and telecommunications systems.
• Handling complaints via phone, email and general correspondence.
• Transferring calls as necessary.
• Taking and ensuring messages are passed to the appropriate staff member in time.
• Managing meeting room availability.
Behavior Technician
Strides Behavioral Services, LLC-Warwick, RI
May 2022 to July 2023
Canvasser / Call center Rep
Smartgreen Solar-Providence, RI
October 2021 to March 2022
• Identifies and travels to assigned locations
• Reviews presentations, spiels, and guidelines
• Builds a connection with people
• Fosters active discussions
• Maintains professional appearance and conduct
• Documents public engagement and records feedback
• Prepares and submits end-of-day reports
• Generates leads and creates a summary of market data Customer Service Representative
Tunstall Americas-Pawtucket, RI
June 2017 to January 2018
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
CNA - Certified Nursing Assistant
Generations rehabilitation and comprehension center-Pawtucket, RI May 2015 to May 2016
Nursing assistant performed great patient care also engaged with daily activities with elders and disabled. Education
Tolman high Scool
Skills
• Communication ... Multitasking. ... Prioritizing. ... Organization. ... Technical skills. ... (2 years)
• Alzheimer's Care
• Laundry
• Cleaning Experience
• Caregiving
• Home Care
• Vital Signs
• Nursing
• Dementia care
• Senior care
• Food preparation
• ADLs
• Meal preparation
• Hospice care
• Patient care
• Memory care
• First aid
• Medical records
• Patient monitoring
• Personal assistant experience
• Dietary department experience
• Infection control
• Critical care experience
• Hoyer lift
• Tube feeding
• Dietary aide experience
• Customer service
• Microsoft Word
• Microsoft Outlook
• Microsoft Office
• Typing
• Hospital experience
• Vital signs
• Front desk
• Writing skills
• Organizational skills
• Bilingual
• Senior care
• Dementia care
• Memory care
• Assisted living
• Personal assistant experience
• HIPAA
• Medical records
• Dietary aide experience
• Data collection
• Presentation skills
• Computer skills
• Medical terminology
• Medical office experience
Languages
• Portuguese - Fluent
Certifications and Licenses
CPR & First Aid
Present
Certified Safety Professional
Driver's License
CNA
Bartender License
RBT Certification
Assessments
Nursing assistant skills — Proficient
July 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate