Customer Service Accounts Receivable

MURIEL E. RIVERA

**** *.*. *** **. E *** Miami, FL 33156 · **********@*****.*** · 305-***-****

PROFESSIONAL PROFILE

Mission-driven, motivated and team focused manager with exceptional multi-tasking and organizational skills. Exceptional listener and communicator who effectively conveys information verbally and in writing. Skilled at identifying talent and facilitating career advancement opportunities for individuals and able to quickly understand the mission, vision, and values of an organization.

PROFESSIONAL EXPERIENCE

PARKLAND USA

Billing Lead Miami and Central October 2022 -Present

Directed a team of 10 billing specialists, achieving a 15% increase in productivity through effective leadership and training initiatives

Managed billing operations for four regions in Miami and Central Florida, processing an average of 500 invoices daily with a 98% accuracy rate.

Collaborated with sales, customer service, and finance departments to ensure alignment on pricing strategies, resulting in a 20% reduction in billing discrepancies.

Implemented process improvements that reduced billing days from 5 days to 2.5 days resulting in cost savings and customer satisfaction and a savings of $50,000 annually.

Guaranteed accurate processing of all reports during the month-end choosing procedure and provide support to AR and AP team for billing related issues addressing any conflicts that emerge promptly.

Served as a role model and mentor to inspire the team members to reach their full potential, pursue their passions and make a positive impact in their professional life, successfully facilitated the promotion of members to various departments.

Work closely with Customer Service, IT and Operations to ensure billing interface with various system has run without errors and billing is done accurately.

Review and Analyze job functions for optimum efficiency to develop new work processes and procedures as necessary.

CONTINENTAL FARMS

Accounts Receivable Specialist March 2015 – October 2022

Process daily deposits and reconcile account receivables for accuracy and timeliness

Communicate with clients to established manage payment plans, reducing outstanding balances monthly by 30%.

Prepare execute reports detailing account receivable status, cash flow projections, and bad debt reserves to aid strategic decision-making.

Liaison between sales team and customers to ensure credits are posted in a timely manner, ensure high client satisfaction and serve as main financial point of contact when controller is not available

Provide executive support to CEO to maintain accounting accuracy

Created an environment of confidentiality among clients

HOSHINO THERAPY CENTRE

Office Manager March 2013 – March 2015

Managed patient scheduling, financial counseling, billing and collection, through implementing QuickBooks software and meticulous record- keeping.

Handled cash posting with precision, ensuring accurate financial records and facilitating timely reconciliation

Provided exceptional customer service, maintaining a high satisfaction rate, promptly addressing inquiries and concerns with professionalism and empathy.

Established and enforced office policies and procedures, emphasizing confidentiality protocols, contributing to a secure and compliant work environment.

Performed other related duties incidental to work described herein

LENNOX TRADING, LLC DBA KRISTAL BEAUTY

Distribution Manager/ Logistics February 2009 - March 2013

Recruited, hired and trained staff related to HR matters.

Improve delivery times by 10% and increased on -time deliveries by 20%

Enhanced team productivity by 15% through effective leadership, training, and mentoring.

Implemented health and safety procedures with the Kristal hair product line, served as liaison with customers and suppliers from Dominican Republic and Italy

FRANKLIN COMMUNICATIONS, LLC

Production Administrator April 2007 – August 2009

Responsible for Microsoft, Carnival and house printing account orders, verified micro type for Microsoft to be legible

Verified all materials and files by requesting lasers

Made sure that products are produced on time and are of good quality

Ensured that health and safety guidelines are followed while supervising and motiving a team of 10 printing associates

BANANA REPUBLIC

Customer Experience Manager November 2000- April 2007

Hired, trained, developed and supervised Center of Excellence and sales support team members to identify talent that may transfer to other departments

Skilled at engaging and energizing team members to exceed by creating contests to increase Banana Republic Card participation making out store the top performer in the region

EDUCATION

Carlos Albizu University Miami, Florida

Masters of Business Administration; Management 2004

Florida International University Miami, Florida

Bachelors of Arts; Liberal Studies 2002

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