Customer Service Insurance Sales

Wilson Josette

Norfolk, VA *****

757-***-**** *******@*****.***

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PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly dedicated and dependable individual with the willingness to learn and the desire to face all challenges directly.

SKILLS

• Team Training and Development

• Email Marketing

• New Agent Training

• Insurance Sales Expertise

WORK HISTORY

LICENSED INSURANCE AGENT 12/2022 to 09/2023

Fallon Rayn-Remote - Norfolk, VA

• Calculated quotes and educated potential clients on insurance options. Attended continuing education courses and workshops to gain additional insurance industry knowledge.

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Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

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Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

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• Provided coverage option information to assist clients in protecting assets.

• Promoted products and services using upselling and other sales strategies. Built relationships with clients using active listening and issue resolution to provide excellent service.

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• Maintained high standards of customer service by building relationships with clients. FRAUD PREVENTION SPECIALIST 10/2020 to 11/2022

TTEC - Assigned To Google - Norfolk, VA

• Contacted customers directly to notify of fraudulent activity and minimize impacts. Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

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• Self-motivated, with a strong sense of personal responsibility.

• Reviewed transactions and receipts to identify any suspicious activity. CUSTOMER SERVICE REPRESENTATIVE 01/2018 to 10/2020 Sykes International - Virginia Beach, VA

• Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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• Investigated and resolved customer inquiries and complaints quickly.

• Responded to customer requests for products, services, and company information.

• Processed customer service orders promptly to increase customer satisfaction. CNA 01/2017 to 01/2018

DePaul Hospital - Norfolk, VA

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

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Cared for residents in assisted living facility and delivered high-quality support to meet needs.

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• Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

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Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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EDUCATION

Booker T Washington High School - Norfolk, VA GED 06/2007

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