Scrum Master Software Development

Lakshmi Pavani

Mobile : 612-***-****

Email : ***************@*****.***

Professional Summary

• 8 years of IT experience, with a focus on Pension Administration (6.5 years) and the Insurance Domain (1.6 years).

• Extensively engaged in creating automation scripts using an in-house tool at Allianz.

• Possess knowledge of Allianz Life products.

• Played an integral role in sprint planning, actively collaborating with the development team and Scrum master.

• Developed in-depth knowledge of the US and Canada pension industry, covering Employer Reporting, payroll management, Member Account Contributions, portal enhancements for Members and Employers, Benefit Calculations, and Service Purchases.

• Conducted functional demos for stakeholders during Sprint Reviews.

• Proficient in creating business-based functional Test Plans, Test Scenarios, Test Cases, Test Scripts, Test Execution, Test Specification documents, and Traceability Matrix for Manual Testing.

• Hands-on experience in understanding Software Testing Life Cycle (STLC) and Software Development Life Cycle

(SDLC). Wrote test steps and scenarios in Gherkin language.

• Experienced in working in a scaled agile (SAFE) environment.

• Coordinated with the Offshore QA/Development Teams for PIR’s discussion.

• Prepared data using SQL queries in Microsoft SQL Server Management Studio for back-end Testing.

• Created business requirement documents (BRD), functional design documents (FDD), Use Cases, business process flows, test cases & scripts, and configuration documents.

• Utilized the JIRA test management tool to manage requirements, review Backlog Stories, Sprint Planning, Bug Tracking, and Report Bugs.

• Adopted BDD methodology to enhance the software development lifecycle, ensuring that all features met business requirements.

• Performed various testing phases, including Unit, System, Functional, Integration, Regression, User Acceptance, Smoke, and Sanity testing during different stages of application development.

• Collaborated with product owners to define clear, concise user stories and acceptance criteria in Gherkin syntax.

Experience

• Senior Quality Analyst at Allianz Life since October 2022.

• Worked as Business Analyst & Quality Analyst at Sagitec Solutions (US & Canada) from December 2015 to July 2022.

Education

• Master of Science in Computer Applications (Maharishi Dayanand University) MSC

• Post Graduate Diploma in Management Information Systems (Osmania University)

• Bachelor’s in Life science (Osmania University)

Certifications

• Certified Scrum Master (CSM)

• Advanced Certified Scrum Master (A-CSM)

Skills

• Agile Practices, Swagger, Ready API (Smart Bear), SOAP UI, Power Query in Excel, JIRA, Polarion like HP ALM tools, Kick start tool (similar to HP QC), Postman, OnBase, Service Now, Selenium webdriver, Microsoft SQL Studio, Oracle, Azure DevOps, CD/CI, HTML, CSS, Java script, Slack, MS Teams, MS Excel, MS Power Point, MS Project, Visio, SharePoint, Neo Certify & Neo Track. Functional Domain

• Insurance & Pension Administration System / Benefit Administration Employment Status

• Green Card Holder

2

Senior Quality Analyst (Digital Products Team), Allianz Life Insurance 10/2022–03/2024

• Worked on AAA+ product Launch. This launch included features aimed at illustrating the progress of application submissions, with the goal of enhancing the user experience. New MFE’s are enhancement for My Performance page which users can view their commissions for Agents.

• RILA Product was launched in May with new features including implementation of Auto Renew and Auto Lock which provide users with additional options to enhance their experience.

• FIA on RSP enhances Allianz existing efforts to elevate the experiences of financial professionals and policyholders. AAA7 product has launched in the market, featuring advanced upgrades such as seamlessly integrated Policy Tracker Milestones and a dynamic Progress Bar. These enhancements visually track application progress, showcasing a dedication to enhancing the user experience. Responsibilities

• Executing End-to-End testing for the AAA+ product's business flow involves a meticulous software testing approach that evaluates the entirety of the product flow from initiation to completion. Its objective is to validate the seamless integration and functionality of all system components, ensuring alignment with end-user requirements and expectations.

• Monitored error logs associated with APIs and Web services using the ELF tool to detect any anomalies. Additionally, it entails scrutinizing stored procedures to effectively identify and address defects.

• Participated in Defect triage meetings which involves providing insights and perspectives on individual defects, primarily to facilitate discussions and evaluations regarding their associated risks and complexity levels. Additionally, distributing tasks among different members of the triage team is done to address and rectify errors.

• Utilized Azure's capabilities to streamline processes, covering activities such as configuring test environments and automating deployments with Azure DevOps. Participated in PI planning meetings.

• Prepare, review, and document test cases and plans, ensuring comprehensive knowledge of Allianz Life products. Collaborate effectively in daily stand-up meetings within an agile environment.

• Integrate automated scripts into the DevOps build release process, monitor the DevOps dashboard.

• The testing of APIs was carried out using the Ready API tool provided by Smart Bear.

• Work closely with other teams to develop end-to-end test plans, ensuring complete system testing coverage.

• Utilize the Kickstart tool to create automation scripts for Digital Life and Fixed products (AAA7) and collaborate with Business Analysts in defining and updating Functional User Stories during Acceptance Criteria Meetings in an Agile setting.

• Participate in monthly release activities, conduct sprint demos for user stories, and attend Retrospective and Backlog refinement meetings. Created Release documents for monthly releases

• Develop and hand off a regression test case suite for monthly testing, create inputs for Test Data requests, and identify/report defects, prioritizing fixes in collaboration+

• n with development teams.

• Coordinate with cross-functional teams, including development, product management, and customer support, to align testing and release objectives. Document defects systematically in the Test Management Tool ALM and articulate test approaches, plans, and defects in Polarion (like HP QC). Write SQL scripts to support automation scripts and actively support clients in User Acceptance Testing by providing training for end-user testing tools.

• Design a robust automation framework for reusable and easily maintainable test scripts.

• Worked on a Software as a Service (SAAS) application for a print team which involves developing software that facilitates various aspects of print production, management, and collaboration in a cloud-based environment.

• Modify and execute software test plans, automated scripts, and programs, adhering to project requirements, UX design, and industry best practices in testing complex software.

• Perform E2E testing, develop a regression test case suite, create inputs for Test Data requests, identify/report defects, prioritizing fixes in collaboration with development teams. 3

• Work closely with other teams to develop end-to-end test plans, ensuring complete system testing coverage. Business Analyst, Sagitec Solutions 01/2019 – 07/2022

• Missouri County Employees’ Retirement Fund (MOCERF)

• Alaska Division of Retirement Benefits (ADRB)

• Montana Public Employee Retirement Administration (MPERA)

• Massachusetts State Retirement Board (MSRB)

• Healthcare Employees Benefits, Manitoba, Canada (HEB) Responsibilities

• Prepare and review test cases and test plans.

• Support the client in User Acceptance Testing by providing training on tools for end-user testing.

• Utilized Neotrack (Tool implemented by Sagitec) for bug tracking.

• Collaborated with product owners and the development team to ensure quality is integral to all software development activities, covering requirements, acceptance criteria, automated and manual test plans, risk identification, and release signoff.

• Experience with .NET environments (C#, ASP.Net)

• Conducted end-to-end Functional Testing for all DB & DC Plans.

• Defined testing scope within the context of each release/delivery.

• Planned, deployed, and managed the testing effort for the given engagement.

• Calculated monthly pension benefit estimates and reviewed, processed, and analyzed payroll records.

• Prepared data using SQL queries in Microsoft SQL Server Management Studio for back-end testing.

• Worked on Defined Benefit Plans (DB) and Defined Contribution Plans (DC) for all projects.

• Processed and handled Benefit Calculations for Members.

• Participated in Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning discussions.

• Conducted System Integrated Test Cycles (SIT) and facilitated User Acceptance Tests (UAT).

• Prepared and executed automated and manual test scripts to ensure business requirements are met, and products achieve their usability and quality goals.

• Communicated test progress, risks, and other relevant information to the development team, product owners and other stakeholders.

Business Analyst, Sagitec Solutions 12/2015 – 12/2018

• Motion Picture Industry (MPI)

• San Diego City Employees’ Retirement System (SDCERS)

• North Dakota Public Employees Retirement System (NDPERS)

• Public School and Education Employee Retirement Systems of Missouri (PSRS)

• Fiji National Provident Fund (FNPF)

• St Paul Teachers’ Retirement Fund Association (SPTRFA) Responsibilities:

• Conducted a functional analysis of the client's current business process and updated relevant supporting documentation.

• Analyzed, tested, and verified application-specific software, including conducting ambiguity reviews of business requirement documents (BRD) and functional specification documents (FSD).

• Collaborated with business analysts to document data requirements and used the results for creating manual or automated scripts for Functional/UAT testing needs.

• Supported the sign-off process for design specification deliverables.

• Ran Monthly Payment schedules for Payments Accounts. 4

• Understood requirements and tested end-to-end functionality during Framework upgrades

• Demonstrated the ability to meet strict deadlines and thrive in a fast-paced environment, analyzing and reporting operational data from multiple sources while focusing on all clients.

• Performed System/Functional/Regression/Integration and End-to-End testing for Enrollment Process, Employer Reporting and Contributions, Retirement Account, Benefit Calculation, Payment Account, and Service Purchase.

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