Care Coordinator Customer Service
Resume:
Deborah Wilkerson
Troutville, VA *****
****************@*****.***
Looking for a stable position where I can make a difference with the skills I have acquired from all my years of customer service experience in medical offices. Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
US Foot and Ankle Specialists - Salem, VA
January 2022 to Present
Greet patients, check in, copy insurance cards and verify coverage, collect copays. Update all new demographic information in the medical record, alert the nurses the patient is ready for them.
Scan all paperwork and insurance cards into the medical records. Answer continuously ringing phone and schedule, cancel, reschedule appointments or direct calls to appropriate person.
Check out patients and schedule follow up appointments. End of day closeout and deposits.
Prepare superbills and new patient paperwork for the next day. Care Coordinator/Scheduling
At Home Caregivers - Daleville, VA
April 2021 to Present
• Recruit, interview and hire new Caregivers.
• Conduct orientation and train new caregivers.
• Conduct home visits for existing clients and evaluate their care
• Conduct assessment visits of new clients with owner to determine and set up care.
• Put together and deliver care plan books for the new clients and update books for existing clients.
• Back up for the scheduling supervisor
• On call every 3rd weekend.
• Cover shifts in the homes when the shift cannot be filled with an existing caregiver. Intake Coordinator
Medi Home Care - Roanoke, VA
May 2020 to April 2021
• Answer constantly ringing phones and direct to correct person
• Enter orders into the system received by email, fax and phone.
• Verify insurance coverage and obtain authorizations for durable medical equipment
• Coordinate and schedule the deliveries with the drivers for the equipment
• Communicate with the patients on their orders from the doctor
• Trained new employees
• Advised ordering manager of inventory
• Demonstrated equipment in office to patients
Caregiver for Elderly
Home Instead Senior Care
July 2018 to April 2020
• Complete Care for patients
• Bathed
• Dressed
• Cooked and fed
• Ensured they had their meds
• Cleaned
• Companion
Caregiver at Home for Dad and Billing at Home
The Center For Emotional Wellness - Roanoke, VA
November 2016 to June 2018
• My Dad became ill and could not live alone. I started doing billing from home so I could care for him. He passed away 6/13/18.
Office Manager/Administrative Assistant
The Center For Emotional Wellness - Roanoke, VA
March 2007 to September 2017
• Oversaw all operation of the office to ensure everything ran smoothly
• Billing manager
• Hiring and firing of new employees
• Trained all new employees
• Attended seminars for continued education and then shared with office staff in a presentation
• Managed and directed all employees in day to day operations
• Covered for sick employees or employees on vacation
• Inventory of drug samples
• Inventory of office supplies
• Bank deposits
Education
Board Certification in Cosmetology
Arnold R Burton Vocational Technical School - Salem, VA August 1979 to August 1981
High school diploma in Academic
William Byrd High School - Vinton, VA
August 1978 to June 1981
Some College in Medical Assisting, Medical Billing Skills
• Medical office experience
• Insurance Verification
• Medical Terminology
• Medical Billing
• Laboratory Experience
• Vital Signs
• Medical Scheduling
• Triage
• EMR Systems
• Medical Records
• HIPAA
• Medical Coding
• ICD-10
• Order Entry
• Employee Orientation
• Caregiving
• Patient Care
• Office Management
• Phone Etiquette
• Kronos
• Experience Administering Injections
• Customer service (10+ years)
• Intake
Assessments
Protecting patient privacy — Proficient
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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