Quality Assurance Dining Room

LAKEISHA KINCHEN

Fayetteville, NC ***** C: 225-***-**** ************@*****.***

SUMMARY

Well-organized individual possessing excellent time management and cleaning skills. Trustworthy professional capable of accepting direction and following through. In-depth knowledge of cleaning equipment operations. Available 40 or more hours per week. SKILLS

● Closet detailing

● Exceptional time management

● Ergonomics and safety training

● Dish preparation

● Focused and detail-oriented

● Chemical cleaning

● Bloodborne pathogen training

● Cleaning methods

● Able to lift 50-75 lbs.

● Polishing surfaces

● Interior and exterior cleaning

● Mopping and buffing floors

● Washing windows

● Ironing clothing

● Light fixtures and ceiling fans

● Dusting

● Quality assurance controls

● Exceptional communicator

● Supply inventory management

● Self-directed

● Stocking bathrooms

● Physically strong

● Excellent oral and written communication

● Customer-oriented

● Hospitality background

● Customer service-focused

● Organized

● Restroom detailing

● Decision making skills

● Hardworking

EXPERIENCE

10/2019 to 12/2019

Hostess

● International House Of Pancakes Baton Rouge, LA

● Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.

● Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.

● Inspected restrooms for cleanliness and availability of supplies.

● Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.

● Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

● Answered telephone to provide establishment information and take party reservations.

● Accommodated guests with special needs, including accommodations for child seats and wheelchairs.

● Arranged each place setting attractively and verified all items were clean and free from water spots and chips.

● Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

● Answered phones politely and promptly, accurately recording and confirming reservations.

● Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.

● Helped restaurant staff set up small and large events to coordinate smooth execution.

● Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.

● Helped to plan and execute parties for guests, including coordinating menus and preparing tables.

● Monitored dining area to assess server capacity and accurately estimate wait times.

● Recognized VIP customers immediately and provided special treatment, including preferred tables.

● Checked dining and serving areas verify proper cleanliness and readiness for guests.

● Managed guest expectations by relaying information regarding hours, wait times and specials.

● Managed closing duties, including restocking items and reconciling cash drawer.

● Cleaned and restocked front counter areas, got change for register and checked server supplies.

● Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

● Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.

● Answered questions about food and order statuses for waiting customers.

● Tracked seated guests and available seating.

● Handled card and cash transactions daily, accurately keeping payment records and investigating irregularities.

08/2018 to 05/2019

Management

Taco Bell Baton Rouge, LA

● Assessed projected business demands and maintained adequate employee coverage.

● Decreased costs by negotiating with vendors and suppliers for better prices.

● Greeted and assisted all customers daily in high-traffic retailer.

● Met with customers to discuss options for selection of products and services.

● Balanced cash drawer daily and performed all opening and closing duties.

● Outlined and directed all new projects for employee teams.

● Assisted with administrative tasks to better understand industry processes.

● Worked alongside senior team members to learn all related job tasks and roles.

● Increased overall team efficiency and productivity.

● Spearheaded reinventions of various departments to maximize productivity.

● Supported and mentored recruiters to achieve sales goals while exceeding sales targets.

● Standardized policies to maintain compliance with company guidelines and regulatory requirements.

● Ran daily reports to assess performance and make proactive adjustments.

● Responded to advanced issues with professional and relationship-focused approach.

● Restructured ROI programs to improve accounts receivable.

● Cross-trained in every store role to maximize operational knowledge.

● Resolved customer issues efficiently to build loyalty.

● Accomplished several objectives in first year.

● Maintained efficient, high-quality services while adhering to budget limitations.

● Developed new promotional strategies to increase customer base and market share, promoting through diverse channels.

● Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction.

● Conducted employee performance reviews to identify areas for training, provide feedback and set goals for improvement.

● Mentored, coached and trained manager-in-training team members to achieve organizational goals and sustain corporate objectives.

● Assumed responsibilities of store manager during absences.

● Drove profit increases by leveraging market knowledge and natural leadership talents.

● Helped business managers keep operations running smoothly, increase revenue and optimize processes to capitalize on industry changes.

● Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.

09/2014 to 07/2018

Direct Service Worker

Southern Home Care Baton Rouge, Louisiana - LA

● Worked to improve patient outlook and daily living through compassionate care.

● Maintained clean and well-organized environment to promote client happiness and safety.

● Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

● Administered all necessary medications as directed by care plan.

● Assisted disabled individuals to foster independence while still closely monitoring safety at all times.

● Monitored clients' progress to report necessary changes.

● Supervised and supported activities of daily living such as medication administration and personal hygiene.

● Assisted patients with bladder and bowel needs by helping to restroom.

● Eliminated errors by reconciling statements.

● Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.

● Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.

● Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

● Led physical therapy activities to help patients regain range of motion, build muscle and heal injuries.

● Coordinated and planned special projects at clients' homes.

● Cleaned houses and living spaces, ran errands and cooked meals for patients daily.

● Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.

● Worked with patients and families to design meal, rehabilitation and other plans for long-term success.

● Leveraged personal and professional networks to secure new clients and to ensure client needs are met.

● Communicated client project requirements to vendors and contractors to ensure client satisfaction.

● Laundered clothing and bedding and changed linens to prevent spread of infection.

● Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.

● Devised and maintained office systems to efficiently deal with paper flow.

● Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.

● Collected and recorded patients' blood pressure, oilseed and respirations (TPRs) to evaluate and note basic health status.

● Prepared food and helped patients eat to support healthy nutrition.

● Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.

● Liaised between doctors and patients about care plans, progress and changing health conditions.

● Reported concerns to supervisory to maintain optimal care for all client needs.

● Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

● Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.

● Cared for wounds by changing bandages, dressings and binders to promote healing.

● Coordinated travel arrangements and accommodations on behalf of clients.

● Kept detailed records of patient care, medication administration and changes in health or other conditions.

● Checked mail, shopped for groceries and handled bill payments.

● Educated families and patients on potential plans for care.

● Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.

● Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.

● Organized personal and professional calendars.

● Assisted patients, closely monitoring conditions and safety.

● Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

● Handled incoming and outgoing correspondence, including mail, e-mail and faxes.

● Traveled to take notes and dictation at meetings. 04/2015 to 10/2016

Housekeeper

Crestline Hotels & Resorts Inc. Baton Rouge, LA

● Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.

● Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.

● Requested maintenance orders to fix non-working equipment and address any room damage.

● Swept and damp-mopped private stairways and hallways.

● Replenished hotel amenities such as drinking glasses and writing supplies.

● Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

● Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

● Washed and polished glass windows and doors to keep entryways clear and professional.

● Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.

● Swept and vacuumed floors, hallways and stairwells.

● Kept utility sink rooms in clean, neat and orderly condition.

● Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.

● Moved beds, sofas and more furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.

● Changed and laundered sheets, removing stains by using cleaner to restore all linens to pristine condition.

● Hand dusted and wiped clean office furniture, fixtures and window sills.

● Checked several rooms per day to verify vacancies post-checkout.

● Set up and cleaned banquet and conference rooms.

● Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.

● Implemented innovative step-savers, reducing average cleaning time per room.

● Replaced sheets and pillowcases daily and used hospitality corners on all beds.

● Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.

● Collected trash from premises and removed to designated areas to alleviate bad odors.

● Stripped floors using electrical cleaning equipment.

● Managed client laundry with proper care and attention to needs of different linens and articles of clothing.

● Responded to guest requests for linens and other items quickly, which increased patron satisfaction rates on company scorecards.

● Led training to boost customer satisfaction rating.

● Performed point cleaning system saving cleaning time per room while maintaining hotel quality standards.

● Cleaned rooms to satisfaction of daily clients.

● Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.

● Reported all maintenance issues to the housekeeping status board.

● Assembled complimentary gift baskets and champagne to greet new guests upon arrival.

● Coached new job titles by demonstrating approved cleaning procedures.

● Dusted ceiling air conditioning diffusers and ventilation systems.

● Thoroughly cleaned establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.

● Organized supplies for efficient use based on expected customer needs.

● Supplied guests with extra towels and toiletries when requested.

● Cleaned and returned vacant rooms to occupant-ready status.

● Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.

● Created reports with software to maintain housekeeping budget.

● Reduced average cleaning time per room.

● Trained new employees to meet all quality and efficiency goals, boosting customer satisfaction rating.

● Spot cleaned carpets using industrial carpet cleaner.

● Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.

● Stocked toilet tissue and paper towels, as well as other restroom supplies.

● Saved money in annual labor costs.

● Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.

● Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.

● Cleaned, sanitized and restocked bathrooms to keep facilities fresh.

● Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.

● Interacted pleasantly with clients and patrons when performing daily duties.

● Provided deep cleaning services for areas in need of additional sanitation.

● Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.

● Collected trash from receptacles and surfaces, discreetly removing items for disposal. EDUCATION AND TRAINING

McKinley High

GED

Mckinley Senior High School Baton Rouge, LA

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