Patient Access Representative

Denise McCatty-Davis

Mobile: 678-***-**** Email: *********@*****.***

Profile Statement

I am an experienced Patient Access Representative that has played a crucial role in ensuring smooth patient experiences and maintaining effective administrative processes within medical settings including Hospitals, Emergency Rooms, and Laboratories. I was often called upon to cover for the Admissions Officer to ensure continuity of coverage and care for all patients.

Education

Union College – Lincoln, NE (BS: Business Management) - Minor in Sociology Experience

Entrepreneur Jan 2020 - Present

• Home Health Care: Over the past four years, I have served as an independent contractor, specializing in the provision of in-home care services tailored to the geriatric population. My commitment to delivering compassionate and personalized care has been the cornerstone of my practice.

Patient Access Representative II (Piedmont Healthcare) Apr 2017 - Jan 2020

• Check-In and Check-Out: Efficiently check patients in and out during medical appointments.

• Phone Support: Handle patient inquiries over the phone and assist with appointment scheduling.

• Documentation: Accurately document insurance details, personal information, and payment methods.

• Patient File Management: Update patient files and appointment information.

• Communication: Relay essential information to other medical staff and liaise with insurance companies regarding coverage, preapprovals, billing, and related matters. Patient Access Representative II (Children’s Healthcare of Atlanta) Nov 2014 – Mar 2017

• Immediate Care Coordination: Arrange for immediate care for Children arriving in the emergency room.

• Hospitalization Protocol Compliance: Ensure compliance with patient hospitalization protocols.

• Parent and Family Communication: Provide child patients' families with information on hospital procedures, policies, and protocols.

• Referral to In-House Services: Refer parents and child patients to appropriate in-house healthcare services.

• Insurance liaison: Contacting insurance companies regarding coverage, preapprovals, billing, and other issues.

Unit Secretary (Children’s Healthcare of Atlanta) May 2013 – Mar 2014

• Patient Assistance: Greet patients upon arrival, assist with inquiries, and guide them to the appropriate department/rooms.

• Administrative Support: Handle phone calls, schedule appointments with healthcare providers, and maintain patient records.

• In-take Coordination: Collaborate with other departments (Emergency Room, ICU, Operating Room Recovery) to ensure seamless transition of care services.

• Supplies Management: Oversee office and medical supplies for the department. Executive Administration Assistant (St. Joseph Mercy Health System) Apr 2012 – Apr 2014

• Correspondence Handling: Handle emails, phone calls, and other communications on behalf of hospital administrative staff.

• Document Preparation: perform quality assurance for the staff to ensure all medical records are updated according to policy and procedures.

• Confidentiality and Discretion: Maintain strict confidentiality regarding sensitive information and patient matters.

• Coordination and Support: Collaborate with other administrative staff, coordinate patient activity, and provide essential support to clinical staff to ensure smooth patient care.

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