Customer Care Business Development
Resume:
Millicent Makwindi
Contact
Tel : +263-***-***-***
e-mail : *****************@*****.***
Address : **** ********* *****
Other Personal Details
Gender Female
Marital Status Single
Driver’s Licence Class 4
Passport EN773298
Next of Kin Bright Makwindi 071*-***-***
Profile
Objective
About Me
Achievements
Seeking a challenging career in business where l can grow in a progressive organization where the blend of my experience enhanced with educational skills can help achieve the goals of the company. I would like to exploit my potential and sense of obligation and find myself in a position that will see me in the midst of strategy formulation and direction of a company.
An energetic and passionate business professional with sales, marketing and operations experience and demonstrated track record of reliable delivery to agreed criteria and milestones.
Grew my Africa bet portfolio by +100% in 2016/2017
Brought in new business contributing +20% to monthly turnover for a Region in 2016/2017
Successfully launched the Africa Gaming Online Betting platform.
Part of the team spear heading the Marketing Strategy Africa Gaming 2017
Successfully launched the Africa Gaming new betting system
Key Skills
Staff management
Business Development
Sales and Marketing
Customer Care/PR
Administration
Brand Management
Budgeting
Corporate Social Responsibility
Training
Strategic planning
Supplier Relationship Mgmnt (SLAs & Contracts)
Product Launching
Education
2023 St Johns Ambulance (March 2023)Nurse Aide Course Honors
2020 to 2021. Masters in Marketing Management
Midlands State University
2006 to 2010
Bachelors Degree in Business Management and Entrepreneurship
Chinhoyi University of Technology, Zimbabwe
2003 to 2004
1999 to 2002
A’ Level - (Nov 2004)2 A’level Passes Management of Business & Geography
Howard High School
O’Level (Nov 2002) 9 O’Level Passes including Mathematics and English
Mukaro Girls High School
Work Experience
Africa Gaming
Regional Manager (Operations and Business Development Manager)
April 2016 to date
Sales performance management - Act on variance between projected sales and actuals, strategize to improve sales.
Brand development – initiate and coordinate development of action plans to penetrate new Africa Gaming markets. Build referral and lead generational network.
Market research – Gather market intelligence, keeping abreast of what competitors are doing.
Customer care - give customer care to existing customers, obtain ongoing feedback from the market place and resolve customer complaints
Digital Marketing Strategies for Online platforms
Promotions, Branch and National - – Implement campaigns centered on market development.
Brand image management - Increase visibility of the Africa Gaming brand.
Cost management and budgeting
Administration and Asset management
Compliance (betting procedures, policies and bi-laws)
Staff management
Covered Harare, Bulawayo,Gweru and Masvingo Regions
Africa Gaming
Training Officer(Harare)
October 2014 to April 2016
Delivering and overseeing the training of individuals or groups of employees
Product knowledge training,theoretical and practical
Betting systems training
Compiling training manuals for new systems
Compiling training assessment and recommendations reports
Supervising and monitoring progress via training programmes or schemes
Africa Gaming
Contract
Branch Supervisor (Harare Mbare and Chitungwiza branches)
March 2014 to October 2014
Dealt with customer complaints and dealt with different currencies when reconciling and reporting on the financial performance of the branch. I also compile and maintain branch reports on performance, asset registers, cash flow management and customer satisfaction reports detailing overall branch performance.
Managed a staff compliment of 10
Ensured smooth operations in the branch
Creation of marketing and operational strategies to successfully lead and develop the in branch team to ensure achievement of key company objectives.
Updating the recording of transactions, final accounts including periodic balance sheet to ensure adequate financial control in branch. This has developed my financial management skills.
Training of trainee supervisors and new clerks
Taking part in new product development and product roll outs
TN Bakery
Contract
Confectionary Supervisor (Harare)
Interaction with merchandisers ensuring adequate stock levels to be able to meet customer demands
I successfully managed and motivated a team of three ensuring successful and adequate coverage of working hours. This ensured consistently good levels of customer service.
I set in branch goals and objectives to support the organisations overall aims and objectives
Overall I developed key management skills, financial recording skills and stock management. I also created effective marketing strategies to drum up custom for the branch.
TN Access
Sales Advisor(Karoi)
Worked on developing effective sales strategies for ECONET in Karoi ensuring high levels of customer service and satisfaction through actions like timely and methodical account handling, transfers and updating of databases with close attention to detail.
Ensured the achievement of high sales levels through effective marketing methods and cold selling of Econet’s communication products and accessories.
Maintained accurate operational reports to communicate back to management to help with informed decision making. This included details on stock records, cash returns which helped with in branch cash flow management
Developed and ensured the continuance of good client relationships.
Sivad Woman (ladies retail outlet Clothing and Uniforms)
Business Unit Manager
I took on the role of managing a team which involved cascading information from management, finalising pricing, approving loan applications and chairing staff meetings.
Overlooked the whole unit’s daily operations. This included stock controlling, window dressing and merchandising on the shop floor. I also had to research and source supplies for merchandise.
Freelance Business Consultancy - Manucon Pvt Ltd
Carried out a feasibility studies for new products and projects. This led me to develop a marketing strategy and recording system for the company to ensure achievement of key efficiencies and minimisation of waste.
Played a pivotal role in the design, development and implementation of key business functions specifically in marketing and finance.
Vantage Microfinace - Customer Service Executive
My key achievements were successful marketing to prospective clients and maintenance of key relationships in the organisation.
Developed and maintained credit control systems which ensured efficient credit management. This helped to maintain a positive net cash flow. I also developed effective marketing strategies that led to new customers which resulted in an increase in cash inflows.
I developed attention to detail through the design and maintenance of customer databases that linked products, loans and customer accounts. This helped me to develop the use of RESCI and Octopus databases.
I was involved in the training of customer service personnel and field officers which helped me to develop leadership skills
Created client contracts and monitored the signing process being the second signatory
Vantage Microfinance Media House -Marketlink : Account Executive
Sourced out clients for advertising and promotional branding services
Provided graphic designer with client requirements and proposed artwork
Negotiated prices with clients and service providers
Created job bags for existing clients and created files for a job completed
Maintained relations with customers and ensured timely delivery
Wrote proposals to and for proposed clients
Compiled overall reports for jobs undertaken
Issued out invoices and quotations to clients
Attachment : Barbours Department Store
Performed various tasks in various departments for exposure
Operated the(P.O.S) point of sale machine as cashier
EDGARS STORES LTD APRIL 2005 – AUGUST 2005
Customer Service Assistant
Computer Literacy
Ms Word, Excel and PowerPoint.
Knowledge of Pastel
Worked with different betting systems
N.Magagula
Centre Administrator
St Johns Ambulance
2 Berwick Drive
Famona,Bulawayo
Tel 881875
Hobbies
Surfing the internet
Playing Tennis
Meeting and interacting with new people
Traveling
Mr. Lloyd Machacha
Hammer & Tongues Group - Africa Gaming
*****@****************.***
Olivia Kucherera
Vantage Microfinance
12 Cleveland Road
Milton Park
Belvedere
Mr Garapo
Clothing And Uniforms
Cabs Building
4th Floor
Jason Moyo
Mr Kakava
Chinhoyi University Of Technology
Business Department
Email: www.cut.ac.zw
Contact this candidate