Office Assistant Front

Mary Beth Kelly

412-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE

UPMC RADIOLOGY- Contact Center Specialist Senior 2/17-12/23

-Answered phones, obtained prescriptions when needed, reviewed all imaging resources on a daily basis for open slots and potential scheduling errors

-Participated in training of new staff

-Scheduled exams accurately, both automatically and manual for all radiology modalities

KIDS PLUS PEDIATRICS - Front Office Associate 11/16-1/17

-Scheduled appointments, collected co-pays, balanced daily collections, verified insurance

UPMC CANCER CENTER - Schedule Coordinator 5/16-9/16

- Scheduled chemotherapy appointments

- Obtained authorizations for medications and transcribed physicians’ orders

UPMC PCP Office - Office Assistant 3/13-5/16

-Checked patients in, collected co-pays, verified insurance through Navinet system, scanned insurance documents and test results

-Reviewed MyUPMC requests and communication with patients to schedule appointments or any necessary testing, made daily deposits to bank

- Maintained and updated physicians' schedules

THREE RIVERS ORTHOPEDICS - Patient Information Coordinator 3/10-3/13

-Checked in patients, updated insurance and verified insurance through Navinet System

-Entered charges, collected co pays and balances

-Answered phones and took messages, routed to appropriate staff

WESTERN PENNSYLVANIA HEALTH & WELFARE FUND - Office Assistant 1/09- 3/10

-Entered dental charges, collected necessary information for disability forms

-Coordinated insurance information and questions with employees

-Answered phones and directed calls to appropriate staff

UPMC SHADYSIDE HOSPITAL - Administrative Secretary 12/98-1/09

-Obtained signatures of patients or family member for consent to treatment and financial

responsibility following HIPAA rules

-Verified patients’ insurance, copy cards as needed

-Scheduled/rescheduled appointments, updated patients in EPIC

-Provided referral information and collected co-pays

Previous experience includes Patient Information Coordinator and Secretary positions at UPMC.

EDUCATION

Community College of Allegheny County - Steno Script Course and Processing Seminar

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