Scrum Master Business Analyst

Jyoti Gurnani

Tel #: 313-***-**** / Email: *****.*******@*****.***

Linked In: https://www.linkedin.com/in/jyoti-gurnani-89021b4/

Qualification Summary

A dynamic, logical thinking, performance driven IT professional, with 10 plus years of total IT experience. Last 8 years as Agile Scrum Master and 5 years of Project Management and also 8 years as Business Analysis in the Banking, Health, Automotive, and Medical Industry, SharePoint 2013 Migration Activity. Possess full knowledge of Software Development (SDLC) process including requirements definition, prototyping, Proof of concept, design, implementation, testing and support. Familiar with current industry standards such as HIPAA, SOX, Title 21 CFR Part 11 Electronic Records; Electronic Signatures. As a Business Analyst conducted interviews with key business users to collect requirement and business process information. Gather Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Gathered Business Requirements and prepared Business Requirements Document.

Technical Skills

Certified Scrum Master, Scrum Board, Kanban Board, TFS, JIRA (ALM Tool), Confluence, CI/CD, Test Driven Development (TDD), and Behavior Driven Development, Azure DevOps, MS Office suite, Sales Force, Service Now, Pega PRPC, SharePoint 2013 Migration Activities / SharePoint 2010 / Moss 2007 (Experience in designing Site Template, Audiences, Security, Sharepoint Sites, Custom Lists, Libraries, Custom Web Parts, Site Columns, Used Quest Web parts for Dashboards, Master Page Layouts, Custom Document Library, Excel Services, Business Data Catalog, Microsoft InfoPath Forms, also used Sharepoint Designer Toolkit for building Custom Master Pages).

Agile Methodology

Lotus Notes Database Design / Programming Web Development Unit / System Testing Business Rule Implementation / Business Analysis –MS Visio, MS Project, Borland CaliberRM, Rational—Clear Quest and Requisite Pro, MetaVance –Claims Processing, Claims Adjudication.

Education: BE (Bachelors in Instrumentation Engineering), Bombay University, India

Certified Scrum Master (Certification ID: 879***********) from International Scrum Institute

Professional Experiences:

Everest Reinsurance: March 2023 - Present

Role: Agile Scrum Master / Business Analyst

As an Agile Scrum Master worked on Master Data Management MDM Data Distribution team running the daily standups, preparing for PI planning, working on the Features and stories aligning with other scrum masters to see everything is aligned as per the milestone.

Running other scrum ceremonies of Sprint Planning / Sprint Demo and Sprint Retrospectives

Coaching the team to update the JIRA board and confluence pages.

Under this MDM project, the core distribution team had to work on different APIs / moving data from different sources to data lake and then sending the data to downstream apps.

Data mapping and data analysis was performed when migrating data from different sources to downstream apps.

Working on the CI/CD pipeline to get the data in the format as requested by the teams.

As a Business Analyst my role was to gather Elastic Search requirements and views that had to be created for Master data management distribution project … Had to automate the claims / policy search data into data lake through automation Api.

Helped in setting up the Azure Cloud servers

and service ids in the 3 environments — Cursted / Harmonized and staging

Bank of New York Mellon:

Role: Agile Scrum Master / Business Analyst

Date: Nov 2019 to March 2023

As an Agile Scrum Master ---Working on Master Data Management Group and managing –3 Projects ---ProGo (Product Governance), MD4 Data Distribution and MD4 Dev Ops and Risk & Resiliency as an Agile Scrum Master –Also. My role on a day to day basis has been to run the Daily standups with the Scrum team to get on speed with the stories, and Acceptance of Done met as per the requirements and any impediments that comes across to solve those in a timely manner. Review Sprint Planning Meetings, Do periodic Backlog grooming and facilitate the Sprint demoes with the Business and also document the feedback and add them in backlog to be picked up later during the upcoming sprints.

Ensure that the Scrum teams are accountable, self-served, and empowered and yet has solid processes and excellent discipline following Agile principles.

Used Azure Devops for automating the core data distribution.

As a Business Analyst — gathered requirements on USD Modernization project that was in a Cloud environment. Worked on the Transaction screens on the USD Modernization project.. Created used cases and also captured requirements for fedwire and Chips / SWIFT, ACH, and RTP transactional screens in the form of reports, Confluence was used for capturing require Mrs and JIRA was used to manage the requirements.

Went through the walkthrough of each user story with the Product owner to understand in-depth knowledge and write acceptance criteria for each transaction screens and get it approved with the customer and product owner.

Data mapping and data analysis was performed in moving data from different sources to enterprise datalake.

Champion and manage weekly grooming sessions with the teams, ensuring backlog items are estimated, ready-for-work and maintained.

Work with development team and Product owner/s to create a collaborative environment.

Used Azure Dev Ops including Elastic Search and CI/CD pipeline for Automation.

Used Test Driven Development Approach and Behavior Driven Development Approach.

Used JIRA In this Project as a tool to capture Requirements and manage the Scrum Board.

Participation in the SAFe Community practice to share and learn new agile concepts.

Reporting charts –Burn Down and Velocity charts shared with the leadership team.

Also Worked as a Scrum Master on USD Modernization Project in the Global Payments group under Treasury from –Nov 2019 – April 2022 -- This is/was a huge project and we have different streams and currently involved as a Scrum master on the Processor part of USD Modernization Project. Pega PRPC was used as a backend here.

Maintained and Managed Agile Scrum Best Practices Page in Confluence. User Stories were documented in Kanban. Created Sprint burndown charts and Velocity charts for the Leadership team.

CAPGEMINI Inc. (Client: Horizon Blue Cross Blue Shield of NJ) July 2019 – Oct 2019

Scrum Master / Business Analyst

As a Scrum Master my role has been running the Daily Scrum Meeting, doing Backlog Grooming with the IT team and Business and demoeing the current Sprint with the Stakeholders, and any feedback –created were documented back in Product Backlog. Also on a regular basis was resolving any impediments that the Scrum team faced, resolved it in a timely fashion.

As a Business Analyst: Worked as a Business Analyst on existing Member Services Portal of Horizon Blue Cross Blue Shield of NJ. Day to day activities included gathering requirements at a high level and documenting them in JIRA / Kanban and also documenting the Definition of Done too in Acceptance Criteria, pertaining to enhancements to the current portal.

Facilitated the UAT Testing with the Business to get their sign off for rolling out to Production.

Also helped and was involved in Mobile testing IOS testing of the Member Portal App.

GENERAL MOTORS (GM) — Corporate Solutions October 2012-July 2019

Agile Scrum Master /BA / Project Manager

As an Agile Scrum Master ---Working on various projects as an Agile Scrum Master, duties include—Facilitate Sprint Planning, Sprint Demos, Daily/ Weekly Standups, Sprint Retrospective, Cleared impediments within a project by getting them answered in a timely fashion in order to deliver Sprint goals.

Worked on Salesforce application IT live Scheduler as a Scrum Master — wherein coached the team to betterment use of JIRA with daily comments and importance of updating the tickets on an ongoing basis.

Mentors the team in using Scrum Processes and in making regular updates into TFS for each Project for better visibility. Worked on various projects too along with doing BA responsibilities as Product owner.

Enforced rules of scrum, chaired key meetings, and challenged the team to improve its process.

Conducted Product backlog prioritization, refinement and sizing using planning poker, sprint planning, daily scrum, sprint review and retrospective, definition of “Done”, determining velocity, Burn-down chart, TDD, BDD, pair programming, refactoring, and release plan. Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs.

Used and Managed Product Backlog in TFS for all Project / Requirements / Test Cases Documentation as an Application Life Cycle Management Tool for all development activities.

As a Business Analyst--- worked on various Migration Projects as Sr. Business Analyst–pertaining to Legacy Lotus Notes Apps and moving them to either SharePoint based Solution or as a Custom App.

Completed Common Name Project as part of People Finder Decommission. Worked as a PM / Scrum Master/BA on the Project. Coordinated various tasks following GM Enable SDLC Process from Project Planning to Project Execution and finally deploying the same. Worked with various Engineering / Architecture teams/ Development team to get this project completed and in time for deployments as of 11/20/2015.

Completed the Allison Powertrain Lotus Notes to SharePoint Migration Project. Worked as a BA and also filled in gaps as a Project manager –coordinating with Business and getting Sign Offs on Requirements and coordinating with the Developers and Architects in order for completion of the Project.

Completed and worked as a BA - Scrum Master on MTOT - (Service Request Tracker)

Completed and worked as a PM-Scrum Master / BA on GSTS to Primavera (Momentum), and on 2 Productivity tools for SharePoint –Launchr and Notifi and 2015 GM Photo Manager as a SharePoint Scrum Master) / Business Analyst.

Worked on Migration Activities of SharePoint 2013 Last year as a Business Analyst –Gathering requirements, creating Test Cases, Interviewing the Tech Leads, SMEs and PM on the different aspects of Migrations such as OneDrive (SkyDrive), Infrastructure Change, Development Changes including Master Page Design change, People Finder Application, User Profile changes, SharePoint 2013 Search Center and ASMS (Asset Management of Sites)

Liaised with business and functional owner during risk engineering and high-level review sessions to derive & execute action plans, meeting deadlines and standards.

Helped users in Office Hrs. to resolve any SharePoint issues out of the Box Functionality.

Used Agile Methodology, in order to release the changes in many sprints. Working as a Scrum Master for MTOT App and 2015 GM Photo Manager

Coordinated the testing with the Business Users before deployment

Acted as team player with other PMO groups to streamline the GM_enABLE process for SharePoint Projects.

Created a Development Estimate model for SharePoint Projects.

Worked on the CCA- Customer Care after Sales Project, Gathered requirements, created and prepared concise

oUser Stories and Use Cases, minutes of the meetings, test cases and user guide. Uploaded all

othe artifacts into ALM – Application Life Cycle Management.

As a Project Manager Also working as an IT Project Manager for IT Live Scheduler and Work Smarter Program. (This was one of the major and big projects for our CIO to help end users to achieve better productivity at work).

Used HPs tool PPM to coordinate the resources and Project Task assignment in PPM. Also used PPM to manage the Project Dates and health of the Project.

Used PPM to record hrs for each project per resource.

Added % of allocation for each project resource per project in PPM. Updating and adding different Milestones as per the project progresses. Reports were run in SAP Tool from PPM to manage the hrs used by each resource verses the % allocated hrs per week for the particular project.

Coordinated with the DBA’s and Service Engineers from procuring the Hardware / Software and ensuring the different tasks being completed ON Time with output being a flawless product.

Also worked and coordinated on obtaining the 5 Stars for the IT Live Scheduler and worked with the Architect from ARB to Glenda Onboarding, App360 and finally to see it in the report of SharePoint 5 star site.

Also worked and resolved impediments coming across and scheduling status meetings / Weekly standups to see the progress of the project.

Putting in Change tickets with the Ops team to get the smooth deployments in a timely fashion.

Managed Resources in PPM and assigning tasks to the individuals for them to report time and also bi-weekly getting reports of the Resources in the SAP system to baseline the hrs put into the report for the Management if required.

Managed all the tasks in Galileo / optimized the project and went through all the phases of the Project and deliverables Completed and tracked.

Conducted timely Tollgate decks and meetings to move smoothly and document the different phases of the project.

Project Log was created on timely fashion and uploaded on a Project site for documentation.

STATE OF NEW JERSEY – Dept. of Human Services-Hamilton, NJ June 2012-September 2012

SharePoint Business Analyst 2010

Gathered requirements and met with state SME’s for current SharePoint sites to support Managed Health Care.

JIRA was used as a Requirements Management tool and also to capture Test Cases / Test Scripts and Defects were recorded.

Created Out of the Box SharePoint Team sites, created Dashboard look for the home.aspx page.

Also conducted workshops for training in how to use the Managed Health care Team site. Documented the training doc.—specially the Navigation for the State users.

Participated in JAD and RAD sessions with the Developers and facilated user training with Business Users

PFIZER INC., -Peapack, NJ Dec 2011-June 2012

SharePoint Business Analyst MOSS 2007/2010

As a Business Analyst, attended meetings with respective SME’s to gather high level requirements for the current SharePoint Site and New site creation

Participated in JAD sessions with the Team.

Involved in software development life cycle (SDLC) of the application from start to end from planning, designing, developing, testing (UAT), checking and doing design analysis based on the standards followed here at Pfizer.

JIRA was used as a Requirements Management tool and also to capture Test Cases / Test Scripts and Defects were recorded.

Facilitated User Acceptance Testing with the Business Users.

Created process models using MS Visio, and also used Screen Snapshots for SharePoint site.

Supporting various team sites within Pfizer –specially the AQRT site (Access Quality Review Team Site)…This site was originally developed using MOSS 2007, and helped in the migration of SharePoint 2010. Got the requirements from the Business User to enhance this SharePoint site for better usage and make it as user Friendly as possible...Created a BRD, and coordinated with the developers in the offshore team to work on the enhancements...After the development, involved in testing of the site.

Also helped in creation of OOB functionality that SharePoint 2010 offers.

Resolving and coordinating with the offshore developers and SharePoint server team members for the issues that were raised during the upgrade.

Previous Experience

JP MORGAN CHASE - Jersey City, NJ

Role: SharePoint Business Analyst - Migration specialist

Nov 2010 -Nov 2011

Contact this candidate