Customer Service Representative
Resume:
Karlecia Lewis
Customer Service Representative
Birmingham, AL 35218
***********@*****.***
I support customers by providing helpful information by answering questions and responding to complaints, while making sure customers are satisfied with products, services, and features. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Auto Liability Claims Adjuster
Kemper Insurance - Birmingham, AL
December 2020 to Present
I receive claim/claim evidence, evaluate, and determine who's at fault when two or more parties are involved in an auto accident
Housekeeper
OneWay LLC. - Birmingham, AL
January 2020 to Present
I started my own Cleaning Service in January of 2020. I clean Residential Buildings, Apartments, Homes etc. I mop, sweep floors, clean bathrooms, kitchens, Wash Clothing (Laundry), and also take out trash. Tax Preparer/Owner
Lewis Tax Services - Birmingham, AL
January 2015 to Present
File Tax returns and send them off to the IRS
Community Center Coordinator
Birmingham housing Authority - Birmingham, AL
January 2019 to January 2021
(Part Time position) Make flyers, print out paperwork, organize office, plan events etc. Fraud Claims Analyst
Wells Fargo Call Center - Homewood, AL
January 2018 to December 2020
Answer incoming calls, work claims, ensure quality insurance CNA
South Haven - Hoover, AL
May 2016 to November 2019
(Part-Time position) Bathe, feed, and clothes patients. Reconciler
HYGIA HEALTH SERVICES - Homewood, AL
January 2018 to June 2019
Making sure that payroll is correct and is completed in a timely manner. Calculate sales commissions, ensure that funds are transferred to payroll bank accounts, balance payroll accounts or process raises and incentive pay.
Front Desk Receptionist
St. Vincent's Hospital - Birmingham, AL
February 2016 to October 2018
Answer incoming calls, assist with any questions, direct calls to different departments Medicare Specialist
Cahaba Government Benefit Administrators - Birmingham, AL June 2015 to March 2017
copy documents, direct calls to appropriate department, fax papers and assist with any questions customers may have
Customer Service Representative
Check n Go - Bessemer, AL
February 2014 to November 2016
Issue out Pay Day loans, Installment loans and Title loans take payments for new and previous customers Answers calls as well as forward them to the appropriate department Quality Inspector
Mercedes Benz International - Vance, AL
July 2011 to May 2016
Inspect Mercedes Benz Vehicles, Install air bags, air bag control units, hood vents, and seat belts. Front Desk Receptionist
Holiday Inn - Homewood, AL
March 2014 to March 2016
Answer phones, take payments, interact with customers to make sure they are satisfied etc Contractor
BlueCross BlueShield - Hoover, AL
January 2009 to May 2011
Education
Not yet received in Nursing
Lawson State Community College-Birmingham Campus - Birmingham, AL 2017 to Present
Associate in Biology
Miles College - Homewood, AL
January 2015 to May 2017
High School Diploma
Brentwood Christian Academy - Bessemer, AL
Skills
• Microsoft word (5 years)
• Customer Support
• Customer Care
• CSR
• Customer Service
• Call Center
• Data Entry Operator
• Data-Entry
• Excel
• Typing
• Word
• Accounts Payable
• Quality Inspection
• Hospital Experience
• Tax Experience
• QuickBooks
• Bookkeeping
• Laboratory Experience
• Bank Reconciliation
• Event Planning
• Dental office experience
• Front desk
• Customer service
• Typing
• Patient service
• Multi-line phone systems
• English
• Insurance verification
• Workday
• Manufacturing
• Assembly
• Security
• Sales
• Bookkeeping
• Retail sales
• Host/hostess experience
• Food safety
• Food handling
• Food preparation
• Supervising experience
Certifications and Licenses
CPR/First Aid
Contact this candidate