Store Manager Customer Service
Resume:
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
MIRANDA WATSON
■ San Antonio, TX 78227 ■ 210+612-5154 ■ **************@*****.*** ■ High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
• Team Leadership
• Shift Checklists
• Customer Service
• Accurate Cash Handling
• Store Opening and Closing Procedures
• Inventory Management
• Employee Motivation
• Time Management
• Order Management
• Product and Service Sales
• Staff Training
• Staff Management
STORE MANAGER 10/2021 to 12/2023
Closest Liquor Store Near Me, San Antonio, TX
• Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products. EDUCATION
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
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Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
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Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
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• Protected store from loss or theft by setting and enforcing clear security policies. Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
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STORE MANAGER 06/2018 to 10/2021
Don's And Bens Liquor Store, San Antonio, TX
• Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
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• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
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• Reconciled daily sales transactions to balance and log day-to-day revenue. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
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Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
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• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated stock to achieve optimum appeal and minimize shrinkage. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
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CNA : CNA, 06/2001
San Antonio College - San Antonio, TX
High School Diploma : 06/1999
Somerset High School - Somerset, TX
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