Customer Service Technical Support
Resume:
Angela Williams
Dallas, Texas 75216
*************@*****.***
EXPERIENCE
Thomson Reuters, Carrollton, Texas - Product Associate
AUGUST 2021 - Present
Technical Support for their Tax Software. Answered calls about navigation through the software,calculations,installations,multifactor authentication and password resets. Also, worked escalation and research tickets. Chat support and phone support. Fast paced call center with focus on tax related issues regarding tax law by the IRS
Teladoc Health, Lewisville, Texas - Account Representative
JULY 2018 - MAY 2021
Answered calls about setting up customers with a Telehealth appointments. Took payment over the phone, registered their accounts, password and username resets. Call center very fast paced. Medical terminology needed
Dimont and Associates, Dallas, Texas - Claims support assiciate
JUNE 2015 - JANUARY 2018
Looked through photos to determine if a hazardous claim needed to be filed on foreclosed homes for multiple different banks. Also setup the claim to be processed by a claims adjuster. Worked at the front desk as a receptionist when they were absent or lunch breaks. Was also on our Event committee that organized all of the companies events
EDUCATION
Bryan Adams High School, Dallas, Texas - diploma
AUGUST 1986 - JUNE 1990
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