Mental Health Case Management
Resume:
SHAMARA
STEVENS-SP
ANN
************@*****.***
Dothan, AL 36305
Experienced behavioral and mental health technician who has specialized in crisis response. Professional & knowledgeable about strategies for reintroducing calm to emotionally charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers. In search of a role where education and experience can be utilized as a valued company asset. PROFESSIONAL SUMMARY
SARCOA - Assessment Specialist
Dothan, AL • 02/2022 - Current
SARCOA - Case Manager
08/2021 - 02/2022
WORK HISTORY
Enhanced quality of care for Medicaid Waiver clients through meticulous case management and documentation.
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Collaborated with multidisciplinary teams to provide comprehensive support, resulting in improved patient satisfaction.
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Processes initial assessments, and assists with level of care, and medical evaluations.
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Responsible for efficient and timely processing of the workflow between the agency and other external entities from receipt of referral through final decision/award.
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I performed administrative work with faxing and mailing off supporting documents for client's as well as field work in the region served by the agency
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• Service range may be across any or all counties served by agency Attain and process Medicaid application to be taken to local Medicaid district office.
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Improved client outcomes by developing and implementing individualized service plans tailored to specific needs.
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• Served as a community advocate for elderly and disabled clients. Conducted monthly home visits and performed all related tasks to ensure clients welfare and safety.
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Provided extensive documentation and evaluated each case to make good decisions for elderly and disabled clients in the community.
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Enhanced communication between clients and providers through consistent follow-ups and progress updates.
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Achieved positive client outcomes by developing and implementing comprehensive case management plans.
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Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
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SKILLS
• Training facilitation
• Stakeholder Communication
• Mental Health Assessment
• Suicide Prevention
• Crisis Assessment
• Office Administration
• Case Management
• Behavioral Therapy (5 years)
• Crisis Intervention (5 years)
Applied Behavior Analysis (4
years)
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• Autism Experience
• Individual / Group Counseling
Capella University
Minneapolis, MN • 05/2021
Bachelor's in Psychology
Darton College
Albany, GA • 12/2014
Associate of Science
Randolph Clay High School
Cuthbert, GA • 05/2010
Diploma
EDUCATION
ASSESSMENTS
Call Center Customer Service,
Familiar, 04/01/19
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• Cognitive Ability, Proficient,
04/01/19
Accounting: Basic Principles,
Completed, 04/01/19
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Personality: Hard-Working,
Familiar, 06/01/19
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Medical Billing, Familiar,
07/01/19
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Organizational Skills, Proficient,
10/01/19
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Personality: Customer Service
Fit, Proficient, 11/01/19
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Organizational Skills, Proficient,
08/01/19
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Basic Computer Skills: PC,
Proficient, 11/01/19
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Project Management Skills: Time
Management, Proficient,
05/01/20
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Verbal communication, Highly
Proficient, 06/01/20
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Administrative
assistant/receptionist,
Proficient, 06/01/21
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Attention to detail, Proficient,
02/01/20
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• Scheduling, Familiar, 05/01/20
Case management & social work,
Proficient, 05/01/21
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HR: Compensation & benefits,
Proficient, 12/01/20
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Active listening, Highly
Proficient, 09/01/20
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Medical terminology, Familiar,
06/01/20
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Beacon of Hope - RBT
09/2019 - 08/2021
Southeast Health - Mental Health Technician
07/2019 - 01/2020
Baptist Health System-Hospital - Psychiatric Technician 06/2018 - 08/2019
Autism Spectrum House - RBT
08/2017 - 05/2019
Enhanced client progress by implementing individualized behavior intervention plans.
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Provided community and center-based ABA services to verbal and non-verbal clients from ages 2-18
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Collaborated with multidisciplinary teams for comprehensive client care and improved outcomes.
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Maintained accurate records, contributing to the overall success of treatment plans.
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Provided compassionate care while addressing clients'' unique needs and preferences.
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Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
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Treatment implantation includes but doesn't limited addressing communication, behavior, feeding, ADLs and social skills.
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Provide hands-on care for patients with varying degrees of mental illnesses and/or developmental disabilities.
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• Performed vital, front-line function in all healthcare settings. Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
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Improved patient well-being by providing compassionate care and support during their mental health journey.
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Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
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Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
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Improved patient well-being by providing compassionate and individualized care to those with mental health disorders.
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Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
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Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
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Enhanced treatment plans by collaborating with multidisciplinary teams, including psychiatrists, psychologists, social workers, and case managers.
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Ensured patient safety and implemented crisis intervention strategies for de-escalation of agitated or aggressive individuals.
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Maintained accurate and detailed documentation of patient progress, treatments, and interventions to support continuity of care.
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Developed therapeutic relationships with patients to promote trust, engagement in treatment, and overall mental health stability.
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Enhanced client progress by implementing individualized behavior intervention plans.
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Sandra Thompson - Secretary Assistant
11/2010 - 08/2017
Provided community and center-based ABA services to verbal and non-verbal clients from ages 2-18
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Collaborated with multidisciplinary teams for comprehensive client care and improved outcomes.
•
Maintained accurate records, contributing to the overall success of treatment plans.
•
Provided compassionate care while addressing clients'' unique needs and preferences.
•
Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
•
Treatment implantation includes but doesn't limited addressing communication, behavior, feeding, ADLs and social skills.
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Enhanced office efficiency by streamlining filing systems and organizing documents.
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Facilitated communication between departments for improved collaboration and project success.
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Managed executive calendars, scheduling appointments and meetings to optimize time management.
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Conducted voter outreach by mailing and tracking voter registration cards.
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• Responded to inquiries from callers seeking information. Created and updated records and files to maintain document compliance.
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Drafted professional memos, letters, and marketing copy to support business objectives and growth.
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