Proficient in Office Suite Video Production Customer Service

Danielle Osborn

Mayfield Village, OH ***** ******************@*****.*** 419-***-****

Education:

Bowling Green State University (BGSU)Bowling Green, Ohio

Experience:

Scramblers, Assistant Manager, Mayfield, Ohio August 2022 – June 2024

● Coordinated with other management staff to quickly resolve schedule discrepancies.

● Reviewed staff productivity capacity statements to ensure that any losses in productivity would not go from short-term to long-term impacts.

● Addressed customer complaints with other employees to improve customer retention.

● Controlled inventory purchasing to ensure smooth supply chain flows for multiple locations.

Swenson’s Drive-In Restaurants, Assistant Manager, University Heights, Ohio January 2021 – August2022

● Directed the opening of a new location in Willoughby as part of the new store’s management.

● Worked with potential candidates to see if they would be a good fit for the team.

● Supervised the training of new employees on proper safety procedures for multiple workstations.

● Managed at five different locations to make sure that the business ran without interruption.

Arby’s, Shift Manager, Sheffield Lake, Ohio May 2020 – January 2021

● Increased customer satisfaction at the location by dealing with complaints personally.

● Maintained accurate counts of transactions and money for the tills and the main safe on a daily basis.

● Trained numerous employees on proper procedures when dealing with the safe and money handling.

Community Involvement:

The 501st Legion, Cleveland, Ohio, Diversity and Inclusion Officer and PR Officer July 2021 – Present

● International charity group seeking to better the world through the usage of highly-accurate Star Wars costumes to promote and help raise awareness for various causes and events.

● Helped to raise over $3,000 for the Make-a-Wish Foundation through coordinated outreach with other members from associated organizations.

● Oversee weekly community outreach communications to ensure social media presence is well established.

● Elected as Diversity and Inclusion Officer in early 2022 to expand efforts at awareness of how members should be more inclusive of the LGBTQ+ community and have a positive community impact.

Cedar Point, Sandusky, Ohio, Scare Actor and Makeup Artist August 2017 – October 2019

● Gave visitors to the park assistance where required during the yearly Halloweekend experience.

● Participated in numerous activities and interactive exhibits for visitors to increase engagement across the park that helped result in continuing an entertaining yearly experience for many people across Ohio.

Skills:

● Proficient in Office Suite ● Video Production ● Customer Service

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