Customer Service Operations Manager

Alejandro Fagúndez

Address: Doral, Fl. *****

Email: *****************@*******.***

Phone: 786-***-****

Career Goal

I am seeking a position where I can apply my customer service skills and sales experience to contribute to the team's success and deliver an exceptional customer experience.

Professional experience

MS Technology, 2021. C. A. Caracas, Venezuela.

-Sales and Operations Manager. (2022-2024).

Responsibilities:

Supervise and lead the sales team to achieve the set goals.

Develop sales strategies and coordinate day-to-day operations.

Manage inventory and optimize operational processes.

Provide high-quality customer service and manage customer relationships.

Hire, train, and evaluate staff.

Manage budgets and submit financial reports.

Ensure compliance with company regulations and policies.

Plan and execute long-term strategies for business growth.

-Telephone Equipment Salesperson

Responsibilities

Customer Service: Understand needs and recommend products.

Demos - Show features and benefits of phones.

Problem Solving: Manage Questions, Complaints, and Returns

efficiently.

Sales: Achievement of Objectives: To reach and exceed sales goals.

Suggest additional or higher quality products.

Promotions: To inform about current and future offers to customers.

Transactions: Handle sales and payments accurately.

Financing: Assist with payment and financing options.

Product Knowledge:

Continuous Update: Stay up to date with the latest releases and trends.

Technical Specifications: Have a deep understanding of the functionalities of the products.

Inventory Management: Stock Control: Maintain and replenish inventory.

Merchandising: Present products in an attractive and organized manner.

Customer Relations: Follow-up: Ensure after-sales satisfaction.

Loyalty: Promote loyalty programs.

Market Knowledge: Competition: Analyze market offerings.

Feedback: Informing management about customer preferences and demands.

Distribuidora LAFARE, C. A. Caracas, Venezuela.

-General Manager. (2016-2022).

Responsibilities:

Sales Management: Sales Strategies: Develop and execute strategies to increase sales of prosthetics and clinical products.

Sales Team Supervision: Lead and motivate the sales team to meet and exceed sales goals.

Sales Analysis: Evaluate sales data to identify trends and opportunities for improvement.

Day-to-day Operations: Coordination of Activities: Ensure an efficient workflow in all day-to-day operations.

Inventory Management: Supervise inventory control, ensuring the availability and quality of products.

Process Optimization: Improve operational processes to increase efficiency and reduce costs.

Customer Relations: Customer Support: Ensure exceptional customer service and resolve any issues or complaints in a timely manner.

Customer Loyalty: Implement strategies to increase customer loyalty and satisfaction.

Personnel Management: Hiring and Training: Recruiting, hiring, and training new employees, ensuring the team is well-prepared.

Performance Appraisal: Evaluate staff performance, providing feedback and development plans.

Financial Management: Budgets and Expenses: Prepare and manage operational budgets, controlling expenses and ensuring compliance with financial objectives.

Financial Reporting: Prepare and present financial and operational reports to senior management.

Regulatory Compliance: Regulations and Policies: Ensure compliance with all legal regulations and internal company policies.

Health and Safety: Maintain a safe work environment, complying with occupational health and safety regulations.

Strategic Planning: Long-Term Goals: Develop and execute strategic plans for business growth and expansion.

Innovation and Continuous Improvement: Encourage innovation and continuous improvement in all aspects of operations.

Supplier Relations: Supplier Management: Negotiate and manage relationships with suppliers to ensure high quality products and good purchase terms.

Supplier Evaluation: Evaluate supplier performance and adjust relationships as needed.

Marketing and Promotion: Marketing Strategies: Develop and execute marketing strategies to promote the company's products.

Advertising Campaigns: Coordinate and monitor advertising campaigns to increase visibility and sales.

Education

Higher University Technician in Computer Science.

Colegio Universitario "Fermín Toro". Caracas, Venezuela. 2007.

Skills

- Excellent customer support.

- Effective communication skills.

- Ability to work in a team.

- Microsoft Office 365 operating system

- Knowledge of cash register management.

- Ability to work in a fast-paced environment.

- Basic knowledge in inventory management.

- Intermediate knowledge of the English language.

References:

Available upon request.

Contact this candidate