Data Entry Administrative Support

Contact

904-***-**** (Mobile)

***********@*****.***

www.linkedin.com/in/lailaferzem

(LinkedIn)

Top Skills

Statutory Accounting Principles

(SAP)

Office Administration

Data Entry

Languages

Spanish (Limited Working)

Inglês (Native or Bilingual)

Portuguese (Native or Bilingual)

Certifications

EF SET English Certificate ( C1

Advanced)

Mtelp - Advanced English

Business Advanced English

Coaching and Mentoring

Laila Duarte

Office Manager - Senior Bilingual Executive Assistant Jacksonville, Florida, United States

Summary

Bilingual Executive Senior Assistant with years of experience in providing exceptional support to senior management and clients in various industries, including mining, steel, and environmental services. Skilled in managing calendars, travel arrangements, contracts, reports, and correspondences in English, and Brazilian Portuguese. Experience in recruitment and sourcing expatriates in international companies, support in trainings, events and coach support.

An effective communicator and organizer who can streamline operations, facilitate onboarding processes, and supervise administrative and accounting. Experienced in attending executive professionals, directly supporting CEO and acting as an interpreter in business meetings, teleconferences, and videoconferences. Adept at developing, implementing, and tracking efficient business practices, as well as planning and budgeting events. A reliable and detail- oriented team player who values leadership, responsibility, and attention to detail.

Experience

Rebecca Black Immigration, PA

Office Manager Bilingual Assistant

January 2024 - June 2024 (6 months)

Florida, United States

Provide Administrative consulting for the office's legal work and Attorney.

• Scheduling meetings and appointments, Maintaining calendars and deadlines and managing calls.

• Assisting with document production, Assisting with client intake and billing.

• Administrative work and manage budget to the files and programs.

• Document Assembly and Processing, send closing letters upon case completion.

• offer paralegal assistance to the clients

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• Efficiently scan and store various client documents in electronic files, including identification, personal statements, questionnaires,

• Manage biographical documents such as birth certificates, passports, marriage certificates, and receipt notices.

• Post-receipt of documents, scan them into the client’s file and notify the caseworker about the availability of this documentation.

• Print out complete files, create mailing labels, and adjust cover letters. Facilitate the obtaining of attorney signatures for forms and cover letters. ArcelorMittal

Bilingual Executive Senior Assistant

February 2020 - April 2021 (1 year 3 months)

Support in the Financial Services (GG of Accounting, Assets and Tax) and Vice President

Support management in secretarial and human resources administrative routines in controlling agendas, professional and personal commitments, meetings, screening of personal and telephone calls, national and international travel schedules. Reduction of travel costs by organizing ticket purchases in a timely manner and negotiating with travel suppliers. Trilingual service (Port., English and Spanish) when welcoming employees, expatriates, clients and various national and international suppliers. Event organization and planning, translation of documents and letters. Issuance of travel expense reports for managers and Control of invoices and use of data entry in SAP, creation of invoice requests and insertion of contracts. Purchase of office materials and replacement.

Experience in financial services and assistant support to clients by home office 1 year.

Vale

Administrative Analyst

August 2017 - April 2019 (1 year 9 months)

Executive assistance to the Board environmental management department. Human Resources consultant and support staff and expatriates. Management of the board's agenda, control of travel expense reports, preparation of contracts, editing of letters, payment of bills and control of travel reports in the SAP system. Dispatch, conference, editing of documents, letters, organization of files and translations of technical proposals. Acting as an interpreter in business meetings, including teleconferences and videoconferences to expatriates, clients. Organizing travels, passports and letters to managers and employees.

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Advanced level experience in MS Office: Outlook, Word, Project, Excel, PowerPoint, SharePoint, SAP ERP.

ArcelorMittal Long Carbon LATAM

Bilingual Executive Senior Assistant

December 2014 - June 2017 (2 years 7 months)

Adviser of the Vice-presidency and Commercial Director acting in the organization and monitoring of the executive and personal agenda of internal, external commitments of the same. Responsible for the organization of correspondence, e-mails and files for the board of directors. Participating in the meetings, carrying out the requisition of all necessary material for the development of the meeting, as well as the elaboration of the agenda and minutes of the meeting, will be responsible for the organization of trips, from the purchase of passage to accommodation in Hotels, contacts with clients, when with instructions from the board. Coordinate a support team such as cleaning assistant, office boy and drivers. Coordinate the reception and waiting of the people and subjects to be treated. Enter texts, essays and correspondence. Make control and reports of reimbursement expenses to the board. Take care of the organization and cleaning of the sector and the workplace.

Worley

Bilingual Executive Senior Assistant

November 2011 - October 2014 (3 years)

Direct support to the CEO, Vice President, and General Director ( Serra Azul Project ) in administrative matters; Control the meetings’ agenda, travels and miscellaneous requests, spreadsheets, reports, contracts and documents, such as letters, minutes of meetings and contracts. Creation of the database for future proposals along with managers and project team members. Hiring talents, recruitment and sourcing of experts and project staff. Translation in trainings, coach communication with presentations in the Serra Azul project. Maintenance of the CRM website regarding proposals. Support to Marketing. Communication within the company acting along the Team leadership in all areas, mainly the reception desk, administration and IT. Support to Human resources to expatriates, reception, travel arrangements, communication and events. Participation in the 5S program, Cipa, organization of events, budgets, coffee-breaks, company’s parties.

Education

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Northampton College

GED · (August 1998 - October 1999)

Estácio

Associate's degree, Human Services, General · (February 2018 - December 2019)

GRUPO UNINTER

Associate's degree, Secretarial Science · (February 2010 - March 2012) Centro Universitário Internacional UNINTER

MBA, Human Resources Management and Services · (2012 - 2013) Estácio

Bachelor of Business Administration - BBA, Business Administration and Management, General · (February 2020 - April 2022) Page 4 of 4

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