Human Resources Franchise Business
Resume:
MULTI-UNIT LEADER
Team Leadership
Project Management
Internal Operations
Process Improvement
Sales Process
Business Operations Planning
Customer Service
Inventory Control
Vendor Relationships
Business Development
Employee Engagement
Performance Evaluations
Human Resources
Interviewing
Hiring & Onboarding
Sales & Revenue Forecasting
Cost Controls
Leadership Development
Mentoring & Coaching
Recruiting
Corporate Training
New Restaurant Openings
Procurement & Purchasing
Sales Planning
Purchase Orders
Quality Assurance (QA)
Jamesvigil77
@gmail.com
James Vigil
James Vigil -
PROFESSIONAL EXPERIENCE
Vigil Restaurant Consulting Services SC and NC 6/2023-Current RESTAURANT CONSULTANT
Providing consulting services for restaurant owners in NC and SC.
Training Support.
Cost controls.
Financial Analysis.
Leadership training.
Financial overview.
Operations overview.
Menu and culinary support.
Eggs Up Grill SC, NC, GA, FL, TN, AL and VA 10/2018 - 6/2023 FRANCHISE BUSINESS CONSULTANT
Consultant with up to 20 Franchise Business Partners with up to 40 locations and growing.
Build relationships to influence owner’s decisions.
Facilitate implementation on how to grow top line sales. Teach the Franchise Business Partners to turn those sales into profit using the brand’s systems and tools for managing labor and cost of goods.
Provided a “Roadmap to Success” for all new Franchise Business Partners with quarterly Business Reviews. This would provide them with benchmarking as well as helped me to ensure that the partners were growing their business from day 1 and beyond.
Lead new restaurant openings from 90 days before opening through week 2 of a new restaurant open while hand selecting my own trainers from across the franchise system training, leading and developing the trainers.
Create and curate training materials for the brand.
Opened a total of 30 new restaurants.
Created New Menu Roll Out training videos and tools for the brand.
Trained 2 FBC’s as well as the Director of Training for the brand.
Consulted with several franchise owners after my tenure with the brand in an ongoing basis providing financial, operations, sales building/marketing tactics, and HR support. Helped 3 owners open new restaurants after my tenure.
TECHNICAL SKILLS
Microsoft Office 365 Suite
Word Excel Outlook
POS Systems
Micros Aloha Positouch
Revel Silver Toast
Proprietary Software
PROFESSIONAL EXPERIENCE-CONTINUED
DENNY’S SC, NC, GA, TN, AR 10/2017 - 9/2018
FRANCHISE BUSINESS COACH
Oversee 38 stores in SC, NC, OK and AR. Entire portfolio generates a total of $57 million in annual revenue.
Took lead role and collaborated with 2 other FBC’s to support 1 of the largest franchise groups in the system.
Successfully transitioned 3 stores from 1 franchise owner to another.
Piloted a new facilities walk-through program that set the standard for store transfers moving forward.
Rolled out Rizepoint auditing system to 1 of the largest franchise groups in the system.
Participated in 10 remodels.
Worked with one of the largest franchise groups to influence them to move up their remodel dates and complete 6 months ahead of schedule.
Facilitated new menu roll-out workshops and training sessions. Chicken Salad Chick SC, NC, GA, FL, and AL 6/2014 - 9/2017 FRANCHISE BUSINESS CONSULTANT, DIRECTOR OF OPERATIONS, PARTNER
Owned and operated a store in Newnan, GA.
Oversee 10 stores and 2 Area Operations Managers in SC and NC with an AUV of $1.2 million per unit.
Increased net operating income by 5% in 1st 90 days in the Director role by realigning all GMs to execute all company objectives as it relates to food and labor cost controls.
Ensure the highest level of hospitality, service and products to all guests at all times by managing our guest feedback system and through weekly follow up with each of the Area Managers and GM’s.
Conduct a thorough monthly Operations review (Financial & Operational) with each Area Manager and General Manager, assisting in the development of corrective action plans to address all opportunities and thereafter following up on and ensuring improved results in all areas identified.
Ensure that budgeted P&L results are achieved and generate a restaurant performance report that I distribute to the organization.
Maintain a succession plan for bench strength of entire company, identifying needs and developing back up plans.
Lead the recruitment, interviewing, and selection of management candidates, both from outside and inside our company keeping senior leadership aware of our needs at all times.
Served as store opening leader for 10 locations.
Provided a weekly Key Metrics and Best Practices communication piece that went out to our entire organization. In this communication, I provide direction and tactics to help build sales, deliver on our brand promise of a superb experience, and celebrate victories within our organization. PROFESSIONAL EXPERIENCE-CONTINUED
Yogurtland Franchising West Coast/ Midwest/ East Coast 1/2012 - 5/2014 REGIONAL OPERATIONS MANAGER
Oversaw a region of 35-50 stores across the United States
Trained all new corporate operations team members.
Opened 15 new stores and collaborated with the director of training and led new store opening training teams.
Opened all new markets on the East Coast.
Performed quarterly operational store visits to protect the brand while ensuring our franchise partners success through quality and execution.
Worked closely with the marketing team and field market managers in my region to assist our franchise partners with LSM.
Lead the recruitment, interviewing, and selection of associates for the corporate stores.
Oversaw the first million dollar store for the brand in NJ. Additional Roles
Pasta Pomodoro 2011-2012 General Area Manager
Marmalade Cafe 2010-2011 General Manager
Mimi’s Cafe 2003-2010 General Manager
HMS Host John Wayne Airport 2011-2013 Supervisor
References:
Ricky Richardson CEO Eggs Up Grill 214-***-**** Jim Thompson COO Chicken Salad Chick 334-***-**** Rob Rebando Lead Franchise Consultant Dominoes 919-***-****
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