Property Manager Customer Service

KAREN IVEY

**** ****** ***** ********, ** ***** Phone: (804) 349- 5599 ********@*****.***

PROPERTY MANAGER ~ COMMUNITY MANAGER

Seasoned professional with 30 years of experience in property management and collections

Community-minded analytical person with a strong work ethic and a dedication to providing excellent customer service

Proven leader with experience training staff

Dynamic, qualified, and task-oriented manager with a history of successful marketing, budgeting and collections

AREAS OF EXPERTISE

Property Management

Collections

Community Management

Marketing

Section 8, Tax Credit, Conventional

Customer Service

Leasing

Budgeting

Notary Public

Financials

Fair Housing

Office Management

Accounting

EXPERIENCE AND ACCOMPLISHMENTS

Decreased vacancy and delinquency percentile for real estate companies by ensuring all collection procedures was followed

Created and implemented a solid marketing plan to raise and maintain occupancy requirements

Managed Section 8, tax credit, and conventional units

Ensured stellar customer service with timely response to customers

Supervised and trained staff on collections, tax credits, leasing procedures, and fair housing requirements

Supervised maintenance and grounds staff

Ensured compliance with HUD guidelines

Managed financials and budgeting

Maintained compliance with Tax Credit guidelines

Monitored physical condition of leasing units and shared areas

Oversee and order supplies for 612-unit renovations

Process all purchase orders and invoices in a timely manner

WORK HISTORY

HRG MANAGEMENT/AION MANAGEMENT, REAL ESTATE MANAGER, SEPT 2021 - FEB 2023

SOUTH OXFORD MANAGEMENT, COMMUNITY MANAGER, JAN 2021- SEPT 2021

AMURCON REALTY, PROPERTY MANAGER, OCT 2019 – JAN 2021

GENERAL SERVICES CORPORATION, PROPERTY MANAGER, FEB 2012 – MAY 2019

HERCULES REAL ESTATE, COMMUNITY MANAGER, NOV 2009 – FEB 2012

GRADY MANAGEMENT, COMMUNITY MANAGER, SEPT 2008 – OCT 2009

S.L. NUSBAUM REALTY, COMMUNITY MANAGER, JUL 2007 – SEPT 2008

BHC MANAGEMENT, SENIOR PROPERTY MANAGER, JUN 2005 – JUN 2007

ALLIANCE RESIDENTIAL MANAGEMENT, PROPERTY MANAGER, JUN 2003 – JUN 2005

GREAT ATLANTIC & CHP MANAGEMENT, PROPERTY MANAGER, JUN 1998 – JUN 2003

FRYE PROPERTIES, PROPERTY MANAGER, SEPT 1990 – JUN 1998

EDUCATION

MOSELEY FLINT REAL ESTATE, RICHMOND, VA, REAL ESTATE LICENSE, 2018

KEE BUSINESS COLLEGE, RICHMOND, VA, 1984

MONACAN HIGH SCHOOL, CHESTERFIELD, VA, GRADUATED 1983

CERTIFICATIONS

NOTARY PUBLIC

AHM & HCCP

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