Delivery Driver Sales Associate
Resume:
Visalia,CA *****
*************@*****.***
Roger G Doyle
SKILLS
● Hardworking Delivery Driver and Warehouse Manager with 4 years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes. Accuracy-first approach to delivery. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. EXPERIENCE
High Country Ice, Leadville, CO — Delivery Driver/Warehouse Manager May 2018 - June 2022
● Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
● Delivered rush merchandise on tight schedules to meet customer targets.
● Handled merchandise in accordance with product handling standards.
● Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
● Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
● Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
● Processed payments by accepting cash, checks and credit card payments.
● Directed product loading and checked load balance to prevent on-road incidents.
● Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
● Operated and maintained forklifts, stair climbers and pallet jacks. Copper Mountain Ski Resort, Frisco, CO — Guest Service Agent October 2016 - April 2019
● Handled payment processing and provided customers with receipts and proper bills and change.
● Managed guest check-in and check-out procedures, reservations and payments.
● Corrected guest issues promptly with knowledgeable and friendly service.
● Managed customer complaints and rectified issues to complete satisfaction.
● Mentored new staff on correct procedures, compliance requirements and performance strategies.
● Resolved guest challenges and complaints by applying resourceful and actionable solutions. Grand Canyon North Rim Lodge — Guest Service Agent June 2016 - October 2016
● Handled payment processing and provided customers with receipts and proper bills and change.
● Managed guest check-in and check-out procedures, reservations and payments.
● Corrected guest issues promptly with knowledgeable and friendly service.
● Managed customer complaints and rectified issues to complete satisfaction.
● Resolved guest challenges and complaints by applying resourceful and actionable solutions.
● Greeted arriving guests to provide assistance and facilitate check-ins.
● Worked with room service, housekeeping, maintenance and security to meet all guest needs.
EDUCATION
SUNY Oswego, Oswego, NY — Bachelor of Arts, Education May, 2009
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