Customer Service Data Entry
Resume:
professional summary
experience
Riverbank, CA **367
W: ********@*****.***
Warehouse Monitoring
Order Fulfillment
Pallet Jack Operation
Problem Identification
Call Documentation
Account Management
Customer Service
Data Entry
Calm Under Pressure
Customer Account Management
Account Updates
Customer Data Confidentiality
Teamwork and Collaboration
POS Systems and Ordering
Platforms
Problem Resolution
skills
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heather
frost
h f
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Amazon Stockton, California
October 2020 - Current
Lead problem solver/ Fullfillment Associate Trainer
• Leading a team of 15+ every night
• Training all new problem solvers and fullfillment associates
• Monitored warehouse processes to spot trends and specific problems.
• Examined damaged products and processed disposals. Met USDA requirements by making sure all items with a expiration date are up to date and current
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• Analyzing all pallets/items and sending them to the correct department
• Fixing and problems with barcodes not matching amazon.com Finding the correct barcode for items that do not have one visible then processing and sending off to correct destination
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• Helping management with certain takes that need to be completed
• Restocking and cleaning all areas
• Finding and processing all fraudulent items correctly
• Tracked individual problems or problem trends using spreadsheet tracking software. Troubleshot discrepancies with inventory tracking and corrected values based on verifiable data.
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• Helped coordinate flow of items from receiving through storage and fulfillment.
• Moved large loads with pallet jack and other material handling equipment. Cool Hand Lukes Riverbank, CA
November 2017 - June 2020
Head Waiter/ Bartender
Maintained harmony between wait staff using excellent interpersonal and conflict management abilities.
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• Increased team efficiency by adapting workflows to current customer demands. Elevated team performance by coaching wait staff on procedures and strategies for success.
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education
• Providing great customer service
• Prepairing and handeling food orders for customers thay where dine-in and take-out
• Correctly handling and counting back money
• Providing help to any other server when needed
• Taking correct orders in detail
Yosemite Chiropractic Oakdale, California
March 2014 - August 2017
Chiropractor Assistant
• Opening and closing duties
• Amazing customer service
• Single handedly running of.all office needs
• Recorded patients' medical history, vital statistics and information in medical records.
• Coordinated efficient office schedules based on patient and provider availability. Maintained team productivity by organizing charts, insurance forms, and patient documentation.
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Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
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Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
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• Prepared treatment rooms for patient examinations, keeping rooms neat and clean. Operated x-ray, electrocardiograms and other equipment to administer routine diagnostic tests.
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• Greeted and logged in patients arriving at office or clinic.
• Showed patients to examination rooms and prepared for physicians. Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
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Diploma
Riverbank High, Riverbank, CA
May 2006
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