Customer Service A Team

M

Jerrie

Mahone

313-***-****

********@*****.***

Kalamazoo, MI 49007

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

I have great leadership and the ability to calm

stressful and hostile situations.

I'm strong

I'm helpful and respectful.

I'm hardworking and go the extra mile.

I'm a team player.

I have Microsoft word computer skills.

I'm a very quick learner when trained correctly.

EXPERIENCE

Neighborhood and Grounds Supervisor.

Portage, MI

LMC / Feb 2019 to Jun 2023

Supervised the maintenance of grounds and gardens, including mowing, pruning, trimming and weeding.

Inspected turf areas for pests and diseases, implemented corrective action as needed. Scheduled staff to ensure adequate coverage for groundskeeping tasks such as snow removal.

Supervisor & Contractor

Kalamazoo, MI

Kalamazoo Gazette / Jan 2016 to Dec 2020

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Created new strategies for improving customer service standards within the organization.

Monitored employee productivity to provide constructive feedback and coaching. Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Motor Coach Operator

Kalamazoo, MI

CCTA City of Kalamazoo / Sep 2016 to Oct 2020

Provided safe and efficient transportation of passengers to their intended destination. Maintained the cleanliness of the coach before, during, and after trips. Ensured that proper safety and security measures were taken at all times while operating vehicles.

Assisted passengers with loading luggage onto coaches in a timely manner. Conducted pre-trip inspections for vehicle defects such as brakes, tires, lights. Greeted passengers upon entering the bus and welcomed them aboard. Communicated with dispatchers regarding arrival times, delays, or other issues related to trips.

Adhered to traffic laws and regulations while driving motor coaches on highways, city streets, and rural roads.

Monitored passenger behavior throughout the duration of trips. Inspected coaches prior to each trip to ensure they met safety standards. Residential Loader

Kalamazoo, MI

Republic/ Apr 2020 to Jun 2020

I drove daily routes to ensure the cleanliness of the city of Kalamazoo was maintained. Residential Loader

Kalamazoo, MI

Best way Disposal / Sep 2019 to Oct 2019

I drove daily routes to ensure the cleanliness and recycling of the city of Kalamazoo residents were taken care of.

EDUCATION AND TRAINING

Some College (No Degree)

Kvcc

Kalamazoo, MI

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