Accounts Payable Customer Service

PAULINE CHARLES

Fairburn, GA ***** Phone: 786-***-****

**********@*****.***

EXECUTIVE PROFILE

Proficient in job execution and proven track record of success in training, planning, and leadership.

STRATEGIC AND CREATIVE THINKER with a solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating, and communicating with clients.

RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness, and good judgment.

PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.

Data Integrity

Quality Assurance

Payroll

Customer Service

Reports/Documentation

CORE COMPETENCIES

SAP/Concur/Epicor/PeopleSoft

Accounts Payable

Process Improvement

Client Relations

Auditing

Conflict Resolution

Team Leadership

Business Process

Staff Development

Professional Development

EIS, INC.

ACCOUNTS PAYABLE SPECIALIST 3/2022 - 11/2023

Review invoices for appropriate GL coding and approvals

Responsible for invoice imaging and record retention of accounts payable documents

Resolution of vendor issues with the ability to respond both quickly and effectively

Ensure payment proposals are processed weekly to all company codes

Assist with IRS 1099 compliance and reporting

Assist accounting with invoice research, resolving issues, and documentation for audits and month-end closing

Generated and submitted monthly reports to support team metrics and departmental goals

Work closely with AP Management staff and other Finance departments in support of time-bound processes

Ran Accounts Payable aging for all companies and explained changes in balances GRADY HEALTH SYSTEM 12/2016 - 3/2022

SENIOR ACCOUNTS PAYABLE SPECIALIST/TEAM LEADER

Supervised when needed to cultivate strong working relationships internally and with vendors

Implemented new processes to enhance the accuracy and effectiveness of AP processes

Provided guidance, training, and support to my peers and team members

Demonstrated thorough knowledge of rules and regulations, providing on-the-job training to new hires

Drove improvements in Accounts Payable processes including paper reductions and an increase in electronic processes

Manage vendors and internal “customers” with a high level of customer service GRADY HEALTH SYSTEM 12/2015 - 12/2016

ACCOUNTS PAYABLE ANALYST – (Contractor)

Quality check all documentation for accuracy and data integrity

High-volume data entry with exceptional speed and accuracy

Guarantee all vendor accounts and validate invoices for appropriate authorization and documentation approval

Submit reports to the leadership team daily reflecting work completed and areas of opportunity

Track payment terms and vendor account reconciliation

Developed a reputation for prompt, efficient service with a high level of accuracy

Ensure timely and accurate processing of invoices, including verification of supporting documentation

GRADY HEALTH SYSTEM – (Contractor) 5/2013 – 8/2014 PROCUREMENT SPECIALIST ASSISTANT

Served as project lead for contract cataloging, electronic scanning, and filing

Provided assistance with contract proposals, bids, and quotes

Maintained and organized files to include, amendments, renewals, extensions, and termination documents

Participated in meetings for professional development and updates on organizational process PROFESSIONAL EXPERIENCE

Collaborated with the team, submitting recommendations towards process improvements to enhance overall efficiencies

Completed all assignments accurately and promptly to meet all deadlines

Compiled and maintained non-monetary reports and records NATIONAL ELECTRONIC WARRANTY 9/2012 – 5/2013

WFH CUSTOMER SERVICE REPRESENTATIVE/DATA ENTRY CLERK

Investigated and resolved customer inquiries and concerns in a timely and empathetic manner.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Communicated and negotiated effectively with customers and vendors

Answered the multi-line phone and responded to customer inquiries regarding products, promotions, and services

Worked to resolve any issues/occurrences to retain loyal business and increase client satisfaction SONY DADC 7/2011 – 10/2012

POP SUPERVISOR/PAYROLL CLERK

Created and processed payroll for the team, managing existing payroll records for the company

Analyzed, reported, and maintained revenue reports as requested

Monitored timekeeping in support of accurate payroll processing

Effectively communicated with various departments in processing pay information and responded to management and employees regarding checks, timecards, and other payroll-related issues

Conducted research as necessary to solve problems and answer questions

Resolved any discrepancies, strictly following all policies and procedures EDUCATION

AMERICAN INTERCONTINENTAL UNIVERSITY/BACHELOR OF ARTS IN BUSINESS ADMINISTRATION - 05/2018

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