Customer Service Accounts Receivable
Resume:
Charlene M Ostrowski
Orland Park, IL 60467
*******@*******.***
WORK EXPERIENCE
United Parcel Service-UPS Addison, IL
December 2008 -Present
Corporate Collections Analyst
- Provide superior customer service. Identify, prioritize, and resolve complex issues
- Develop, create, analyze collection and accounts receivable reports
- Update customers and other stakeholders information using various software programs
- Monitor and maintain assigned customer accounts
- Participate in conference calls with internal and external customers
- Submit recommendations to write off account balances March 2004 - December 2008
HR Employment Associate
- Answer questions about employee benefits, contract details, workplaces policies, sickness absences and opportunities for progression or training
- Take appointments and set applications for employment March 1991 - March 2004
Preferred Customer Associate
- Provide a one-to-one customer experience
- Analyzing and resolving problems, solving tracing and claim inquiries and maintaining ownership of customer situations through resolution which include follow-ups and making outbound calls.
- Preform work with minimal supervision, have the ability and solve problems and possess excellent communication skills while building relationships. January 1991 - March 1991
January 1988 - December 1988
Customer Service Representative
- Communicate with internal and external customers on a daily basis via phone, fax, and email. Analyze data and responding to customer communications timely.
- Processing international shipments; ensuring customer requirements are resolved
- Manually process employee timecards
The Walt Disney Company Lake Buena Vista, FL
December 1988 - January 1990
Hotel Front Desk Host
- Assist guests during check-in and check-out, including phone and face-to-face interaction
- Assist guests with questions about tickets, directions, event schedules, an other information regarding the Resort to help create a magical experience.
- Stationed at front desk to check-in guests and process all transactions regarding forms of payment
EDUCATION
June 2007
National Louis University Downers Grove, IL
- Bachelor of Science
- Major: Psychology
June 2006
Moraine Valley Community College Palos Hills, IL
- Associate of Arts and Science
- Major: Psychology
Contact this candidate