Customer Service Retail Sales

SADAF ARSHAD

*** ******* ****, ******, **, ***** 832-***-*****

**************@*****.***

PROFESSIONAL SUMMARY

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

SKILLS

• Written and Oral Communication • Professional Telephone Etiquette

• Ability to Multi-Task • Energetic, enthusiastic with a passion for customer service.

• Computer Skills (Word/Excel/Outlook) • Enjoy working in a fast-paced team environment.

• Fast Learner and Able to Work Independently

Cooperative Attitude

• Cash Register Operation

WORK HISTORY

Store Manager and Technician, 09/2022 to present.

Cellairis - Spring, Texas

• Established weekly and monthly goals for sales staff to achieve desired results.

• Analyzed financial data to identify areas of improvement or cost savings opportunities.

• Resolved customer complaints in a timely manner to maintain positive relationships with customers.

• Handled cash register transactions accurately while providing excellent customer service.

• Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.

• Replaced defective components or parts as needed. Retail Associate, 03/2021 to 08/2022

The Body Shop - Dubai, United Arab Emirates

• Tracked inventory levels for restocking purposes.

• Organized backroom storage areas for efficient access to merchandise.

• Performed price checks on items requested by customers.

• Handled returns and exchanges according to company policy.

• Monitored security cameras to identify shoplifters or suspicious activity.

• Assisted with visual merchandising tasks including window dressing and floor changes.

Education

1. Diploma in Interior Designing – Pakistan

Pakistan American Culture Center

2. High School Diploma- United Arab Emirates

Pakistan English School

Availability

o Monday – Thursday (Afternoon/Evening)

o Friday – Sunday (Morning)

o Anytime on call availability

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