Customer Service Experience/ Data analysis/ Loan services

Keith Hughes

Personal details

Keith Hughes

***************@*****.***

Phoenix

Skills

customer service/

Communication/

Education

Highschool Diploma

Primavera, Chandler

Employment

Loan Servicing Jun 2022 - Present

Upgrade, Phoenix

Answer incoming customer calls regarding billing issues, service questions and general concerns

Provide thorough and accurate documentation to customer accounts through our communication channels

Identifying areas of opportunity for optimizing results and improving customer satisfaction.

Be a daily key contributor to improving training and development Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience

Underwriter/ RA Rep. Mar 2021 - May 2022

Carvana

Specific responsibilities of a Risk Assessor (RA) include monitoring and reviewing funding activity on a daily basis. Review account documents to help identify negative trends and to assess risk. The Risk Assessor is to focus on the compliance of business guidelines using desecration and judgment by verifying the accuracy of documents by approving or declining customer documents. We needed to possess strong decision quality skills and ability to grasp key points from detailed phone calls and reports., monitor all areas of the business based on scorecards, and demonstrate quality service that will impact customers both internally and externally.

Tech support rep Jul 2017 - Jan 2021

Sprint, Phoenix

sales and technical support representative, here’s what you will do: Evaluate and troubleshoot customer concerns

Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication

Sell Asurion smart home and other products on every call Explain device capabilities, wireless carrier data product offerings and company policies

Meet goals and grow from feedback and coaching

Utilize call center technology to troubleshoot, input, track and report customer issues.

Paramount Windows and Doors- Material Handler Jan 2015- FeB 2016 Physically load product onto equipment, pallets or totes more than 20% of specified shift. Put-away and pick product for shipment or stock. Ensure the exact number and type of products, ordered by the customer, are checked and loaded correctly. Compare the quantity, quality, labeling, and address with the customer’s order to ensure outgoing product shipments are complete and correct. Verify and report discrepancies such as non-available products and OS&D. Maintain the facility and the facility’s equipment in a neat, clean, orderly fashion. Inspect all operated equipment daily. Complete daily inspection of equipment.

Assist in physical inventories.

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