Customer Service Patient Care
Resume:
Destiny Hicks CONTACT:
Raeford, NC
**************@*****.***
EXPERIENCE
ArcPoint Labs Fayetteville, Nc — Phlebotomist
July 2022 - PRESENT
● Completed proper sanitation and cleaning of equipment and work areas between patients.
● Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
● Centrifuged blood samples as outlined in clinical protocols.
● Reviewed patient records for accuracy and completeness.
● Tracked collected specimens by initialing, dating and noting times of collection.
● Packaged and shipped specimens to the central lab daily.
● Followed established guidelines for reporting significant medical errors or unanticipated outcomes in patient care.
Bubbas 33 Fayetteville, Nc — Server/Bartender/ Key Manager
February 2018 - July 2022
● Cultivated warm relationships with regular customers.
● Worked with a POS system to place orders, manage bills and handle complimentary items.
● Explained menu items and suggested appropriate options for food allergy concerns.
● Bussed and reset tables to keep the dining room and work areas clean.
● Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
● Kept register accurate through correct billing, payment processing and cash management practices.
Texas Roadhouse Fayetteville, Nc — Host
February 2016 - May 2017
● Giving great customer service on a daily basis.
● Helping management train new servers.
● Money handling.
● Retains customer retention through customer service.
● Resolve customer complaints regarding sales and service. SKILLS
● Customer/Client relations
● Personable and outgoing
● Opening and closing
procedures
● Goal-oriented
● Excellent customer
service skills
● POS systems
● Detail-oriented
● Staff training and
development
● Phone etiquette
● Sales driven
● Experience with money
handling
EDUCATION:
Fayetteville Technical
Community College,
Fayetteville, Nc —
Certification
May 2018 - August 2018
Phlebotomy
Hoke County High
School, Raeford, Nc —
High School Degree
August 2013 - June 2017
CERTIFICATION:
American Society of Phlebotomy
Technicians: 630*********
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