Shanna Weakley
Goal Oriented Individual
Louisville, KY 40218
*************@*****.***
Over the course of my employment, I have grown as an individual and exemplified through my work history that I am a valued employee. I have over twenty years of progressive experience working with the public, meeting their needs and maintaining professional levels of respect and friendships. I can perform duties such as, answering multi-line phones, accounts receivable and payable, filing, bookkeeping, employee records, and data entry. I also have management experience and can oversee employees while maintaining professionalism and confidentiality in the workplace. I'm able to perform duties under pressure and welcome a challenge to any circumstance. I'm proficient in the use of all office equipment and have a typing speed of 60 WPM. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Dunkin' Donuts - Louisville, KY
April 2018 to Present
• Oversee the daily operations of the store as well as hire and train staff.
• Inventory
• Place food and equipment orders
• Labor, sales, and banking
• Baking
• Track sales performance
• Develop strong relations with customers and vendors on behalf of the organization
• Payroll
• Determine staffing and scheduling requirements
• Ensure all staff upheld company standards such as food safety requirements Clerk
Jefferson County Public Schools
2014 to 2017
-Train incoming employees
-Answer multi-line phone system; place callers on hold and transfer calls throughout the district
-Daily attendance of two schools within the district
-Attend professional development to expand career knowledge
-Schedule appointments and meetings
-Maintain employee files on 12+ employees
-Payroll
-Abide by strict confidentiality guidelines
-Accounts payable and receivable
-Create spreadsheets
-Create materials for classrooms throughout the district
-Coordinate professional development sessions
-Maintain direct contact with the ECE communities at U of L and U of K
-Research and purchase new materials for over 100 classrooms throughout the district Youth Counselor
Maryhurst
2011 to 2014
Specialized in working with developmentally disabled clients in a residential setting.
-Report shift summaries of care and medical needs to Kaleidacare Solutions
-Maintain and organize online databases for internal and external use
-Complete state mandated documentation of client interaction and behavior
-Maintain client files and records
-Proficiently abide by strict confidentiality guidelines to support the department
-Strong ability at organizing while managing multiple priorities
-Proficient in the use of Microsoft Office Programs, ie: Word, Outlook, Excel Packer
Zappos.com
2010 to 2011
-Began work as temporary employee and hired as permanent employee for exemplary performance.
-Picked and packed orders for clients
-Met & Exceeded daily quotas
Assistant Director
For Kids Only
2006 to 2009
For Kids Only Childcare
-Prepared and maintained employee and students files
-Maintained schedules for employees
-Managed up to 20 employees
-Gave tours of the facility to potential clients
-Lesson plans
-Maintained and was compliant with State Regulations for the facility
-Proficient in maintaining professional relationships with the families I serviced Assembler
Ford Motor Company
2000 to 2004
-Installed auto parts to the motor of a vehicle
-Compliant with all safety and OSHA rules
Education
Pursued Medical Coding Degree in Medical
Midway College
May 2011 to 2012
Diploma
Fern Creek High School
1992 to 1996
Skills
• Administrative Assistant
• Receptionist
• Scheduling
• Billing
• Outlook
• Multi-line Phone Systems
• Developmental Disabilities Experience
• Shift Management
• Management
• QuickBooks
• Childcare
• Accounts Payable
• Accounts Receivable
• Office Management
• Basic math
• Supervising experience
• Retail management
• Microsoft Powerpoint
• Human Resources
• Databases
• Planograms
• Merchandising
• Customer service
• Manufacturing
• Data entry
• Warehouse experience
• Property management
• Leadership
• Clerical experience
• Time management
• Microsoft Excel
• Office manager experience
• Microsoft Office
• Recruiting
• Accounting
• Research
• Retail Sales
• Payroll
• Store Management Experience
• Food Safety
• Bookkeeping
Certifications and Licenses
Driver's License
Assessments
Delivery Driver — Highly Proficient
November 2020
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Delivery Driver Fit — Familiar
November 2020
Measures the traits that are important for successful delivery drivers Full results: Familiar
Customer Service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer Focus & Orientation — Proficient
November 2020
Responding to customer situations with sensitivity Full results: Proficient
Administrative Assistant/Receptionist — Proficient November 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
November 2020
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Planning & execution — Highly Proficient January 2021
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Work style: Reliability — Completed
January 2021
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.