Scrum Master Release Train

Irene Tsetezoh

Laurel, MD, *****, United States, 240-***-****

**************@*****.***

PROFILE

Certified Scrum Master and Release Train Engineer with over 8 years of experience in orchestrating Agile Release Trains and driving the successful delivery of complex projects. Lead application development, modernization, and Operation and maintenance teams in the Scrum master and Release Train Engineer role within SAFe Framework to deliver various applications. Working on the design and delivery of applications such as PECOS 2.0 SaaS, and OPS 2.0. Provided Agile support in various capacities with managing contract deliverables and requirements to ensure program remained within scope, on schedule and withing budget. Extensive experience working across broad healthcare: Dept. Of Health Human Services, financial, and banking domains, facilitating continuous improvement, fostering collaboration across teams, and ensuring alignment with organizational goals. EXPERIENCE

TPGSI, Rockville, MD – Scrum Master/Release Train engineer Center for Medicaid and Medicare Services Dept. Of Health and Human Services (HHS) AUGUST 2023 – PRESENT

● Lead and manage multiple Agile Release Trains (ARTs) to ensure alignment with business objectives.

● Facilitate ART events, including Program Increment (PI) Planning, Scrum of Scrums, and System Demos, to ensure effective communication and collaboration across teams.

● Facilitate Daily standups, sprint planning, retrospectives, and backlog refinement to ensure the teams delivery of program increment objectives.

● Implement and enhance Agile practices, tools, and metrics to drive continuous improvement and optimize delivery processes.

● Monitor and report on ART progress, performance, and risks, providing actionable insights to senior management and stakeholders.

● Coach and mentor Scrum Masters, Product Owners, and team members to foster a culture of collaboration, innovation, and continuous learning.

● Measure how well changes to project scope, schedule, or resources are managed and controlled.

● Track how effectively resources are utilized against planned usage.

● Track and Manage User Acceptance Testing (UAT) processes, ensuring there is structure, clear communication, and constant improvement within the plan.

● Ensure Adherence to regulatory, security, and organizational standards are being met.

● Collaborate with leadership to align Agile transformation efforts with strategic goals.

● Foster a culture of continuous improvement by facilitating Inspect and Adapt (I&A) workshops.

● Implement and refine Agile practices, utilizing tools such as ADO, Jira, Version One to lead, guide, and coach agile and SAFe teams.

● Identify and address process bottlenecks, implementing solutions to enhance efficiency and effectiveness.

Key Accomplishments

● Led the team from waterfall to SAFe project; educating the teams on Program Increments, Sprint cadence, Release Trains and agile methodology.

● Successfully led the teams to Beta release and planned for Go live. CGI Federal, Baltimore, MD – Scrum master/Release Train Engineer Center for Medicaid and Medicare Services Dept. Of Health and Human Services (HHS) MARCH 2022 –AUGUST 2023

● Facilitated Program Increment (PI) planning readiness by fostering a continuous exploration process which drives the synthesis of a vision, a roadmap, and backlogs, through pre-and post PI Planning meetings.

● Organized and facilitated iterations, sprint planning, reviews, retrospectives, release planning, demos, and other Scrum-related ceremonies while providing support to the team by fostering Communities of Practice and the use of engineering and built-In Quality Practice.

● Monitored quality metrics such as: Defect density, failure rate. Customer satisfaction scores measure the quality of deliverables.

● Acquired in-depth understanding of the large complex software system and assessed risk and understood Varied customer needs.

● Assisted in tracking the execution of Epics and capabilities through Metrics across the program’s agile, DevOps, and Data teams

● Worked to coordinate release trains, assessed the impact to other DevOps processes, and scheduled release timelines for those fixes.

● Coached the product owners and teams on how to use Jira to prioritize the product backlog and promote transparency while managing workflow and limiting work in progress.

● Tracked stakeholders' involvement, feedback responsiveness, and communication effectiveness through client feedback and Net Promoter Score (NPS).

● Facilitated inspect and adapt (I&A) events after PI completion, Retrospectives to gauge team morale and Implement process improvement.

● Facilitated Cross-team collaboration within program via Scrum of Scrums meeting and other less format forums in support development, testing, and deployment efforts.

● Summarized Team PI objectives into Program PI objectives and published them for visibility and transparency.

Capital One, McLean, VA - Release Train Engineer

Business Banking and Finance JULY 2019 – DECEMBER 2021

● Facilitated PI Planning Readiness and executed the PI Planning event, working in conjunction with Product Managers, System Architects, and Solution Managers to execute the pre-and post-PI planning events.

● Facilitated cross-team collaboration within program via Scrum of Scrums meeting.

● Tracked the number of identified risks, their impact, probability, and mitigation process by utilizing metrics such as ART predictability measure, Cumulative flow diagram, and feature completion lists.

● Facilitated sprint and program increment demos for internal and external audiences.

● Assessed skillset needs and collaborated with leadership to staff program openings.

● Managed and optimized the flow of value through the Agile Release Train (ART), facilitating ART level events and helped to manage risks and dependencies, escalating impediments as needed.

● Provided coaching to teams and programs on all aspects of Lean Agile. Worked with the teams to mature their agile mindset, practices, ceremonies, and coached the key roles to achieve business results.

● Facilitated collaboration between teams, System and Solution Architects/Engineering Work with Product and Solution Management, Product Owners to help ensure strategy and execution alignment.

● Involved in Inspect and Adapt meetings which served as a program level refinement at the end of each PI.

● Ensured team’s work was visible and progress was radiated to the teams, management, and leadership using metrics such as burn down, burn up, team velocity, control chart, and BAM metrics.

Key Accomplishments

● Entered role as the teams resisted the transition from waterfall to agile; led the groups through the change by modeling regular meetings and coaching on agile methodology.

● Provided guidance and coaching for all teams ensuring timelines, delivering reliably.

● During COVID-19, guided the transition to remote work, managing board changes, and activating the effective use of tools like JIRA, Rally, TFS, Confluence, MS teams, Slack, MS Project and SharePoint.

Delta Airlines, Atlanta, GA - Scrum Master/RTE/Agile Coach Customer engagement and Loyalty Programs MAY 2017 - JULY 2019

● Utilized PI planning and routine interaction with stakeholders ensuring their interests were included in the release, and the team to ensure the release was developed by deadline and within budget.

● Facilitated meetings, Scrum agile ceremonies, and other group interactions.

● I made sure the team’s work was visible and progress was radiated to the team and key stakeholders using metrics like burn-down/up charts, team velocity and defect summary reports.

● Resolved contingencies and complicated issues, provided leadership to project teams, and acted as a consultant/coach to management.

● Coordinated on average how much the team could complete at any given iteration cycle, ensuring better productivity of the team and the overall success of the organization.

● Collaborated with other scrum masters to resolve dependencies in a timely manner

(inter meetings, resolving impediments) to ensure high quality integrated deliverables.

● Tracked the completion of key project milestones within planned timeframe. Fannie Mae, Washington DC - Project Coordinator

Finance MAY 2016 - MAY 2017

• Worked with Research & Engineering Product Manager and Developers within Agile development Methodology to validate custom enhancements met client specifications.

• Provided Contributions to Fannie Mae’s project methodology and document library which includes development of new documents? Processes as we as updates to existing documents.

• Applied strong research, analytical and problem-solving approach to resolve business problems faced to best configure the system and exceed client expectations

• Followed up with customers on estimates, provided negotiating contract pricing if necessary, and recommended additional services, revised contracts, and work orders, as needed.

• Grew the company by providing coaching strategies in developing new business and performances, developing marketing strategies, and seeking leads for prospective contracts.

• Developed detailed project plan utilizing Microsoft project which entailed all necessary project tasks, Key milestones and critical task dependencies.

• Ensured Project issues and risks were identified, Tracked and resolved or mitigated to ensure project remained on schedule and withing budget.

EDUCATION

Business Administration/ Management, Northcentral University- Master of Science - June 2024 BS – Psychology, Lycoming College- Bachelor of Science - May 2017 Clearance Level: Active Public Trust Clearance

SKILLS

Quality Assurance Strategic Communicator User Interface/Experience SAFe Agile Methodologies Project Management Software ROI Analysis Project Planning SDLC Expert Stakeholder Management Confluence Strategic Planning JIRA and JIRA Align

Risk/Budget Management Backlog Management Conflict Resolution Business Analysis Agile Project Management Continuous Improvement Agile Frameworks: Scrum, KanBan, SAFe, XP, Hybrid. Familiar Technologies: JavaScript, C++, AWS, HTML, .NET, MySQL, Linux, Oracle 10g, Python, Jenkins, Angular, DevSecOps, UI/UX Design

CERTIFICATIONS

SAFe 5 Scrum Master (SSM)

SAFe Advanced Scrum Master

SAFe Release Train Engineer 6.0

Scaled Agile Practice Consultant 6.0

Professional Scrum (PSM 1)

Professional Scrum Master II (PSM 2)

Project Management Certificate (PMP)

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