Customer Service Experience
Resume:
Elizabeth A. Bowen
Surprise Az 85388
To obtain a Professional Long term position utilizing my listed skills, to meet and exceed expectations of specific job descriptions, to move proficiently achieve team success. Professional Experience:
Farmer's Insurance- Senior Underwriter 23800 Farmers Way, Phoenix, AZ 85085 December 2019- Present
Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience. Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. Reviews problems and communicates with appropriate personnel to obtain information when necessary. Responds to customer inquiries through appropriate mediums. Attains performance level standards as outlined in performance objectives. Continues to build a personal skill set by participating in in-house or outside insurance industry related courses, seminars deemed necessary to expand product, system knowledge.
Avanti Windows and Doors- Screen Coordinator. 5107 N 51st Ave #2, Glendale, AZ 85301
February 2014 - Present
Creates efficient routes for install trucks and fleet driver's, utilizing zones, Answer incoming calls and/or emails from our customers or Avanti employees, efficiently resolves any issues regarding builder’s installs, Recognizes and adjusts initial screen install dates of 60/90/120 based on builder's needs and construction stage, Communicate daily scheduling updates via email and/or builder scheduling systems, Reviews screen packs in distribution centers daily and align with the window orders, adjusts as needed and communicate any issues with SOP/FeneVision leads, Cross-training of new hires.
Progressive Leasing- Operations/Underwriting. 5651 w.Talavi Blvd, Glendale Az 85306
July 2016 - December 2019
Customer service with impeccable interpersonal skills, interpersonal marketing, ecommerce efficiency, Zendesk trained, High Phone call experience, Ensure service levels are achieved, Handles inbound and outbound calls, Manage and accurately document account details, B2B experience, Proficiency with Microsoft office suite, Excellent verbal and written communication skills, Lending and Underwriting guidelines, credit & income analysis, Loan closing, funding & documentation. Progrexion Marketing - Inbound Sales Supervisor 20620 N 19th Ave, Phoenix, AZ 85027
03/2014- 07/2016
Customer service, Mentoring with business plan & branding, Increased followers by 150% on average resulting in a 4,500 increase of Sales, handled escalation calls, B2B, managed team of 10-15 agents, daily call handling/coaching/call reviews, set sales goals
& quotas, build a sales plan, analyze data, assign sales training. CableOne- OutBound Sales Representative 210 E. Earll Drive. Phoenix, Az 85012 9/2013- 1/2014
Customer Service, Meet & Exceed Weekly Goals, Client Account Research, Database Knowledge.
The Roberts Family Daycare- Personal Assistant 14923 W. Hearn Circle. Surprise, Az 85379
5/12- 8/13
Customer Service, Bookkeeping, Ordering Merchandise. ER Solutions- Collections Lead
4425 W. Olive Ave Ste# 400. Glendale, Az 85302
8/2004- 4/2012
Team Lead & Manager, Customer Service, Client Account Research, Met & Exceeded Quota, Telephone Communications skills, Collection Record Keeping. Viking Collections- Collections Representative 2075 W. Pinnacle Peak Road Ste# 110. Phoenix, Az 85074
4/2002- 7/2004
Customer Service, Telephone Communications, Interpersonal relations with clients, Met Collection Quota, Collection Research, developed customized payment plans, wrote comprehensive client correspondence with detailed account information and activity. Skills:
Customer Service/High Volume
Professional Work Ethics
Microsoft Word/Excel 60wpm
PowerPoint
Data Entry & Management
10 Key Proficiency
Operations/IT Support
Merchant Services
Sales
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