Sales Manager Customer Service
Resume:
Lisa Bellah
Lafayette, IN
**********@*****.***
Summary
Seeking long-term employment and growth with a well-established company where my skills may be implemented and enhanced. This will be my last career change-I plan to work right up until retirement!
Work Experience
Internet Sales Manager
Bob Rohrman Auto Group
Lafayette, IN
October 2016 to February 2021
*Outbound lead follow-up: Internet Inquiries, Un-sold traffic, lease renewals, etc.
*Answer all incoming phone calls according to a proven, pre-set script, and schedule sales appointments.
*Confirm appointments and re-schedule missed appointments.
*Purify and update customer changes in database.
*Contact current customer base on current marketing incentives.
**Became top seller within the 3rd month I was there and every month thereafter- with a proven record of positive customer satisfaction!
***I was awarded "Employee of the Month" on several occasions! Internet Sales Manager
Mike Raisor Automotive Group Lafayette, IN
November 2015 to October 2016
*Outbound lead follow-up: Internet Inquiries, Un-sold traffic, lease renewals, etc.
*Answer all incoming phone calls according to a proven, pre-set script, and schedule sales appointments.
*Confirm appointments and re-schedule missed appointments.
*Purify and update customer changes in database.
*Contact current customer base on current marketing incentives.
**Became top seller within the first month I was there with a proven record of positive customer satisfaction results!
Paralegal Assistant
Caroline Briggs
Attorney of Law
Lafayette, IN
2012 to 2014
*Scheduled appointments, court appearances, and depositions.
*Prepared documents and organized materials for trial.
*Filed orders with the court and opposing counsel.
*Typed memos and correspondence.
*Performed office procedures in the everyday running of a legal office.
**Earned a raise and thanks from Caroline after taking charge of her hectic schedule and ensuring smooth organization. Completely eliminated missed deadlines within 3 months!
Receptionist
Stewart C. Miller & Company Inc
Lafayette, IN
1986 to 2009
*Greeted visitors and answered an 11 multi-line switchboard operating system.
*Screened calls and referred callers to appropriate personnel as necessary.
*Ordered supplies and acted as primary point of contact with vendors.
*Helped mail room by opening and distributing mail accordingly. Customer Service Representative
*Ability to know different insurance plans.
*Ability to break down medical, dental, and vision benefits to providers and/or insured members.
*Ability to break down and explain claim status.
*Ability to send claims back through in the event they were processed in error.
*The importance of maintaining excellent customer service!
**An example of excellent customer service would be a time in which our office did NOT receive a particular claim. The provider turned it over to collections. I stopped this in two steps:
1) Telephoned the provider asking to have the claim faxed to my attention. 2) Telephoned the collection agency asking to have it pulled back out of collections.
Assistant Office Manager
*Made daily deposits to the bank.
*Handled any and all refund checks.
*Prepared, completed, and mailed taxes on a quarterly basis.
*Handled monthly check reconciliation for many different accounts.
*Backup to the current receptionist.
Education
Ivy Tech Community College Lafayette, IN
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