Quality Assurance Medical Assistant

JANITA ALTAF *************@*****.***

Doctor of Pharmacy (Pharm-D)

Reference will be provided on request

Career Objective

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable individual successful at managing multiple priorities with a positive attitude.

Academics

Comsats University Islamabad

Doctor of Pharmacy

Skills & Competencies

Proficiency in CRM - Salesforce, Sales loft, Monday and Genesis

MS Office

EHR, Allscripts

Adobe Lightroom

Creative problem solving

Strategic sales knowledge

Strong communication and interpersonal skills

Prioritizing and time management

Ability to work individually and as a team member Professional Experience

Edge Jan 2024 – present

Medical Assistant – Rocky Mountain Gastroenterology

Process incoming calls 60+ per day, emails, faxes, and place a recall notification in the patient’s chart for follow-up procedures.

Gather and update patient medical histories, assist with medication management, and handle administrative tasks such as scheduling appointments and managing electronic health records (EHRs).

Educated patients regarding their biopsy reports, preventive care, medical conditions, and prescribed treatments

Answered patient inquiries, provided support, and added procedure recalls in Allscripts.

Entered orders for laboratory tests, x-rays, and medical supplies

Prepared and maintained medical records, including lab reports, and test results.

Maintained effective patient relationships, ensuring satisfaction and loyalty Motive – United States April 2022 – Nov 2023

Account Executive

Built and strengthened relationships with new and existing accounts to drive revenue.

Managed a high volume of calls, 100+ per day, to address inquiries, provide information, and conduct follow-ups

Achieved sales targets and revenue goals, using effective communication, negotiation, and sales

Strengthened customer relationships with a proactive and collaborative approach to managing needs.

Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.

Qualified leads, built relationships, and executed sales strategies to drive new business.

Maximized customer satisfaction through regular follow-up and proactive problem resolution

Successfully built and maintained relationships with clients, understanding their needs and preferences, and providing them with solutions for mutual success. Biorex Pharmaceuticals – Pakistan March 2020 – April 2022 Quality Assurance Analyst

Developing and implementing quality assurance policies, procedures, and systems to ensure compliance with regulatory requirements such as Good Manufacturing Practices (GMP) and Good Laboratory Practices

(GLP).

Reviewing and approving documentation including batch records, standard operating procedures (SOPs), and validation protocols to ensure accuracy, completeness, and compliance with regulatory requirements.

Providing training and guidance to personnel on quality assurance principles, regulatory requirements, and company policies to ensure understanding and compliance throughout the organization.

Collaborating with other departments such as quality control, manufacturing, and regulatory affairs to resolve quality issues, implement process improvements, and ensure product quality and safety. EG Pharmaceuticals – Pakistan Dec 2018 – Feb 2020

Production Pharmacist

Overseeing the manufacturing process of pharmaceutical products to ensure adherence to standard operating procedures (SOPs), Good Manufacturing Practices (GMP), and regulatory requirements.

Planning and coordinating production schedules to meet product demand while optimizing resource utilization and minimizing downtime.

Supervising production personnel in the tablet manufacturing section to ensure proper execution of manufacturing processes, including dispensing, blending, granulation, compression, coating, and packaging.

Monitoring equipment performance and maintenance schedules to ensure reliability and efficiency in production operations.

Conducting in-process checks and quality inspections to verify product integrity and compliance with specifications.

Contact this candidate