Business Development Technical Services
Resume:
Omar Harrell
**** ****** ***. ******, **. *****
*******@******.***
Summary:
Detail-oriented Business Professional/Technical Services Manager with solid experience in supporting and Managing diverse technologies in a fast-paced environment. Recognized for adaptability, creative initiator of business development ideas, researcher of marketing trends and proponent of operational efficiency. Effective communicator and team player with demonstrated analytical, problem solving and decision-making skills. Able to multi-task and coordinate multiple projects to completion on time under budget. Recipient of numerous awards for excellence in service quality including Six Sigma Green Belt Certification (Oce’ North America) and Employee of the Year Sharp Electronics (Product Specialist).
Professional Work Experience:
Amazon
Joliet, IL
2022-present
Level 1 AA
Universal Sort AA/Ambassador
NPC Sort AA/Amassador
UIS/Super User/Ambassador
Personalization Mall
Bolingbrook, IL
2019-2021
Art Room Supervisor
●Supervised and trained team of print operators on several wide format printers. Including EFI Fabrivu High speed Dye Sublimation printers, Mutohs and HP Latex platforms
●Oversaw print workflow to maximize efficiency as well as high quality output.
●Performed in house maintenance on all platforms to ensure maximum quality and machine uptime
●Worked with several production departments to troubleshoot color management issues and other print quality issues .
Summit Fluid Systems
Union, SC
2016-2019
Business Development Consultant
●Responsible for making first contact with new clients and establishing the outline of each new Digital Printing/Dye-Sub Project
●Worked closely with clients to determine new target customers to go after and was to bring in new business.
●Trained customers, sales associates and production managers on various digital printing platforms and color management software/tools.
●Implemented and Developed ERP system (Enterprise Report Planning) that efficiently tracked product sales, customer interactions, technical issues, tech travel and resource expenses.
●Assisted in establishing best practices for print production processes.
●Facilitated technical training on various digital printing platforms for clients technical teams.
Nextwave Media Solutions
Buford, GA
2014-2016
Technical Service Director
●Developed and maintained effective Technical Services infrastructure through management of remote support, onsite technical services, Dealer support roles and outsourced contractors.
●Maintained a technical Library/Knowledge Base for reoccurring technical issues and best practices for the Dye Sub application processes
●Implemented and Developed a SRS (Service Reporting System) that efficiently tracked tech travel and resource expenses.
●Facilitated end user/ Dealer technical training on a broad range of Dye Sub Digital Printing Solutions including, Mimaki, Mutoh, Roland and EFI Regianni.
●Executed marketing trends to effectively price travel, labor and expense cost
●Effectively managed the “Americas” territory from Canada throughout South America
●Developed and provided on-demand Expense and operational reports to the executive branch.
Sawgrass Technologies
Mt. Pleasant, SC
2010-2014
Technical Service Manager
●Immediately reduced the service budget by 20-40% through implementing damage control, structuring an efficient RMA process, setting realistic service expectations and assistance with consumable forecasting
●Developed and maintained effective Technical Services infrastructure through management of remote support, onsite technical services, Dealer support roles and outsourced contractors.
●Maintained a technical Library/Knowledge Base for reoccurring technical issues and best practices for the Dye Sub application processes
●Implemented and Developed a SRS (Service Reporting System) that efficiently tracked tech travel and resource expenses.
●Facilitated end user/ Dealer technical training on a broad range of Dye Sub Digital Printing Solutions
●Executed marketing trends to effectively price travel, labor and expense cost
●Effectively managed the “Americas” territory from Canada throughout South America
●Developed and provided on-demand Expense and operational reports to the executive branch.
Mimaki USA
Suwanee, GA
2006-2010
Technical Support Specialist
●Provide technical support for the entire line of Mimaki wide and narrow format platforms
●Provided onsite and remote support for proprietary software’s
●Discussed layout and assembly procedures and problems with dealers and end users to clarify design details and functional criteria of printing and cutting units
●Adjust, repair, calibrate and align circuitry and components and record effects on unit performance.
●Check functionality of newly installed equipment and evaluate system performance under actual production conditions.
●Provide ideas of operation to assist in operational efficiency.
●Assist in setup, breakdowns and representation of Mimaki’s products at industry trade shows.
Oce’ North America
Atlanta, GA
2001-2006
Field Service Engineer
●Maintained and provided support for DGS copiers for over 100 Plus customers in the Atlanta Metro
●Turned around troubled customer relationship, resulting in continued sales of equipment, by working closely with key stake holders during field visits
●Consistently managed inventory at 1.7 months on hand which resulted in minimum down time for customers digital platforms
●Facilitated technical training for daily maintenance and machine up keep
●Escalated issues as needed and maintained communication with customer and technical teams. Extensively utilized Job Progress Log to record and track issues.
Education:
University of Phoenix
Atlanta, GA
2004-2008
Bachelors of Science Business Management
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