Facilities Management Customer Service

Boboye Abioye (CIWFM) - page *

Boboye Abioye (CIWFM)

Nigeria

********@*****.***

linkedin.com/in/boboye-abioye-ciwfm

Summary

I am a prize-project and facilities manager with over 15 years of experience in the field. I have a proven record in successfully delivering projects on time and under budget. My skills include Project Management, Contract Management, Project Planning, Constructions, Operations Management, Procurement, Architectural Design, Business Strategy, Facilities Management, Business Development, Strategic Planning, Risk Management, Facilities Operations, Property Management, Succession Planning, and Auditing.

Likewise, I'm a proficient user of AutoCAD, Room Sketcher and SketchUp which have facilitated companies' overall performance in leaps and bounds.

As a result-oriented leader, I have my experience and achievements as follows: I implemented time management and productivity systems which assisted in optimizing 70% of inter-departmental performance. I negotiated pricing with 80+ suppliers and received 10%+ discount on all items. I initiated new customer service guidelines by masterminding a regular customer survey which improved customer service by 80% in two years. I successfully managed and maintained several large-scale properties, reducing administrative costs by 25% through professional negotiation and pricing strategies. Outside of work, I engage in sports activities such as watching football and playing Tennis. Watching football reenergizes me for vibrant performance at work. Visualizing clean hits in my head and achieving just that help me actualize self-awareness and the boundless space of possibilities in the professional world. In the meantime, I'm open to exploring new grounds. I'm equally bound and determined to collaborate with resourceful teams and to transfer my skills and wealth of experience in Project and Facilities Management to help your company transcend the current performance level. Finally, I'm a fast-learner always willing to learn new ideas and take up new challenges.

Let's connect and break new ground together.

Experience

General Manager

Shonny Investments and Properties Company Limited

Sep 2015 - Present (7 years 10 months)

Working in conjunction with 15 man Management team to manage property issues (capital projects,customer service,refurbishment).

Overhauled existing employee onboarding processes resulting in an increase in performance of 35% in the average employee’s first six months.

Development of measurable and achievable budgets and other short/long term strategic goals. Boboye Abioye (CIWFM) - page 2

Led the management team to meet and surpass targets of labor cost reduction by 25% and office overhead by 12%.

Reduced overall headcount by 10% while surpassing revenue goals by 18%. Planned and coordinated the service delivery of all operational departments which met and transcended 50% improvement target in customer satisfaction.

Complying and exceeding Industry service standards which has won the company awards of compliance.

Coordinated the development of an Excel macro and standardized reporting templates, resulting in efficient data collection and 30% reduction in handling time. Managing and developed the members of the management team which improved career progression and effective succession planning in leaps and bounds; each team leader gets at least 1 certification a year.

Property Manager

Broll Nigeria

Aug 2014 - Aug 2015 (1 year 1 month)

Managed a conglomerate property of about 32+ clients which yielded $100,000+ annually. Increased investment growth by 15% and income of property by 25% through effective property management and asset control.

Oversaw about 30 leasing contracts, procured no fewer than 12 services every quarter, handled 10 third-party contracts, as well as directed maintenance procedures for not fewer than 120 company assets.

Ensured that all 6 buildings, 4 grounds, and about 75 items of equipment are well maintained and in optimal working conditions, ensuring optimal clients' performance. Ascertained acquisition of quality services and resources at the least possible cost, cutting waste rate to 3% and reducing cost by 15%.

Negotiated new contracts with existing technology suppliers resulting in annual savings of $32,000. Communicated with vendors with respect to purchase orders and future inventory needs, ascertaining 0 out of stock incidence and over 75% of aided customers' exigent needs were addressed. Organized quarterly trainings and appraisal of about 20+ assigned personnel. General Manager

HFP Ltd

Apr 2011 - Aug 2014 (3 years 5 months)

Boboye Abioye (CIWFM) - page 3

Successfully managed and coordinated all design projects from brief to implementation thereby improving the quality of project delivery by 10%

Slashed administrative cost by about 25% through professional negotiation of pricing and charges, whilst ensuring enhancement of services.

Ascertained adherence to set Acceptable Quality Level (AQL) at all times regarding all projects. Implemented design work programs and plans in line with agreed upon procedures and guidelines which improved delivery of service in leaps and bounds. Properly and flawlessly carried out of Service Level Agreement among 20+ employees. Oversaw solutions and built team to solve nagging customer complaints, and finished projects three months earlier than schedule.

Prepared, implemented and monitored the Standard Operating Procedures, thereby improving Total Quality Management by 25% annually.

Enforced Kabhan principles to reduce turnaround time by 25%, increasing production rate by 20 units per hour.

Designed and implemented a process that streamlined employees timesheets to Google Forms, obviating manual handwritten sheets and resulted in a 36 hour per month time saving. Supervised all contracted efforts of 15 third-party service providers and professionals unto all agreed deliverables.

Quality Control Manager

M-SCAPES LTD

Jul 2008 - Mar 2011 (2 years 9 months)

Managed a team of 50+ employees that ensured product quality before being conveyed a year after joining the company.

Succeeded in overseeing 15 new quality control systems which minimized rework to 7% of the total contract value.

Application of knowledge, skills and techniques to project activities in order to meet stakeholders’ needs and expectations on any project

Supervised and controlled a team of QC inspectors to ascertain that the products meet Standard Operating Procedure (SOP) and customers' requirements. Provided training to 150+ employees on revised regulatory standards and company policies with respect to Total Quality Management issues including poor quality of plant and equipment. Assisted in the delivering and exceeding the demands of Service Level Agreement. Supervised contracted efforts of third-party service providers and professionals. Boboye Abioye (CIWFM) - page 4

Balanced the needs of a diverse audience in an urban location where technical skills are competitive and quality, difficult to find.

Project Architect

Bi-Courtney Aviation Services Limited

Mar 2006 - Apr 2008 (2 years 2 months)

Supervised 20+ Architects at the Murtala Mohammed Domestic Terminal II Airport (Nigerian Dream) Reviewed project proposal/work schedule, assigning time frame to 15+ exercises a week. Assisted the Project Manager in the quality management processes, identifying project risks as well as proffering workable solutions which improved efficiency by 15% annually. Liaised with not fewer than 12 Consultants for effective and efficient project delivery. Executed project progress report/evaluation of work, and enforced strict adherence to set and laid down rules and standards.

Ensured timely and proper finishing on works such as Mosaic and Ceramic tiling (Murtala Mohammed Domestic Terminal 11 Airport) which improved handling time by 15%. Co-ordinated sub-contractors and provided adequate reporting on progress of works (Murtala Mohammed Domestic Terminal 11 Airport).

Executed general maintenance of facilities, including water Treatment Plant. Co-ordinated cleaning of no fewer than 30 Facilities(waste management, cleaning of Terminal Facility, eateries, toilets,apron grounds, landside, camera and fire services, signages) and was able to achieve a high level of cleanliness in the premises.

Supervised and managed up to 60 architectural and construction tasks. Education

University of Lagos

Masters of Architecture, Architecture

University of Lagos

B.E.S, architecture

Licenses & Certifications

Verified International Academic Qualifications - World Education Services Google Project Management (Professional Certificate) Boboye Abioye (CIWFM) - page 5

Skills

Facility Management (FM) • AutoCAD • Design Management • Mixed-use • Renovation • Coaching

•Retail • Sales • Customer Relationship Management (CRM) • Project Management PROFESSIONAL MEMBERSHIP

• Institute of Workplace and Facility Management (Membership No: 0113130) - 2020

• Nigerian Conservation Foundation (Life-long Member) Honors & Awards

Loyalty and Bravery Staff Award - Shonny Investments and Properties Company Limited

Mar 2022

Award for bravery in leading to combat and mitigate damages and loss. Award of risks in the outbreak of fire at an 18-storey building even before the arrival of 4 nos Fire-fighting trucks

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