Customer Service Call Center

Aleta Clardy

Customer Service Representative/Team Lead

************@*****.*** 708-***-**** Chicago, IL/Hammond, IN

Skills: Certified in 50+ Call Center Companies, Experienced and Proficient in Work-At-Home Environment, SalesForce, Recruitment, Training, Motivating Teams, Analyzing and Solving Problems.

Savvy Marketing Solutions, Hammond, IN 2014-2024

Customer Service – Work-At-Home Call Center/Team Lead

Provide professional customer service by carefully and expeditiously handling inbound and outbound customer service calls while simultaneously performing call center functions in a fast-paced multi-task work-at-home office environment.

Proactively identify, analyze, and resolve client issues by utilizing active listening and critical thinking to provide first-call resolution with a focus on customer relationships.

Operate with understanding, active listening, patience, empathy, and kindness to customers

Strong technical aptitude and ability to learn and navigate complex systems

Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions.

Work independently and with teams to drive retention of customers through bolstering product knowledge and providing top-notch service at all times

Operate, navigate, and troubleshoot systems to obtain and extract information; research through multiple computer programs and systems simultaneously. Document information, activities, and changes in the customer relationship management system for client accounts.

Apply various troubleshooting techniques to resolve complicated technical or configuration issues.

Utilize strong listening skills to resolve issues effectively and efficiently displaying a high degree of professionalism, tact, and empathy.

Demonstrate repeatedly outstanding customer service and communication skills to ensure the highest level of customer and agent care.

Quickly determined key challenges and utilized analytical and problem-solving skills to make sound evaluative judgments.

Proficient in Salesforce

Handling customer and client inquiries professionally and empathetically.

Effectively troubleshoot customer concerns

Accurately document and update customer and client records

Collaborate with team members to cultivate new client relationships.

Education: Northwestern High School Graduate – 1978

Some College

50_Customer Service Call Center Certifications

31+ Sales Certifications

Sales and Management Experience: 12 Years

LinkedIn: https://www.linkedin.com/in/aletamclardy/

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