Case Management Customer Service
Resume:
OBJECTIVE
To contribute existing
experience, knowledge, skills
and abilities to an organization
that can aid my growth and
development along my career
path. Iam dependable, mature
and ready to
SKILLS
Word
Kronos Payroll software
PowerPoint
Excel Spreadsheets
Medical Terminology
Customer Service
Administrative
Multi Phone Lines
Assessments
Discharge Planning
Case Management
Connie Givens, BSW
BIRMINGHAM, AL
*************@*****.***
Ebucarion
a
Lawson State Community College 3060 Wilson Rd. S.W.
Birmingham, Al. 35221
Associate degree: Pre-Social Work
Graduation Date: May 2020 (Cum Laude)
Miles College 5500 Myron Massey Blvd
Fairfield, Alabama 35064
Bachelor’s degree: Social Work-BSW_
Graduated Date: May 2024
PHI ALPHA HONOR SOCIETY 2023 (Miles College)
EMPLOYMENT
Pearson Hall Rehabilitation Alcohol and Drug Treatment
Internship Miles College. 1/2024- 5/2024
Expanded my knowledge of cultural diversity, Engaged in small
group activity, to help clients see positive perspectives of their
goals to focus on their recovery. Case Management completing
Human Needs assessments, Discharge Planning also co-facilitate
group discussions. Researched topics for each group to present
each day.
STAFFING COORDINATOR
PRINCETON BROOKWOOD HOSPITAL
701 Princeton Ave SW. BirmincHam, At 35211
2006-2020
Staffed Hospital with qualified nursing personnel, managed
hospital census reports daily to ensure each unit has the
appropriate staff.
¢ Communicated with managers, charge nurses and House
Supervisors to verify hospital census. Updated staffing
Excel sheets as needed.
Entered payroll for staffing office in Kronos software.
Documented employee call-ins and printed attendance
reports when requested by Nursing Managers.
* Canceled or placed staff on-call for low census Nursing
units.
© Ordered supplies for staffing department if needed.
Financia COUNSELOR
BROOKWOOD MEDICAL CENTER
2010 Meoica. CENTER DR. sirMiNGHAM, AL 35209
2002-2005
© Collected insurance information and copays from patients.
Met monthly quotas.
© Verified insurance benefits and demographics.
¢ Communicated with patients to explain their benefits and
collected copays and/or deductibles.
Documented collections with patient.
Maintained communication with patients concerning
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